Nibletz StaffMaking sales calls and generating leads either from B2B or general consumers is essential to the growth and development of your startup. Along with print and digital marketing, telemarketing is a useful strategy which can be carried out via cold calling or warm calls and many businesses still use it to generate new interest in their products and services. If you are considering using telemarketing and sales calls as a strategy for marketing and promoting your startup and the products and services that you offer, you may well find yourself worrying about the cost of running a sales and customer service call center. Thankfully, there’s an easier solution – outsourcing your telemarketing can provide many different benefits.
Less Overheads – Less Cost
Any entrepreneur will know that when running a new startup, money is of the essence. It is crucial that you keep as many costs as low as you can when you start a new business, especially during the early days when you may be just breaking even or perhaps making a loss. Until your business can start turning a healthy profit, it makes sense to keep costs down wherever possible. This is why for many startup owners, setting up a call center facility is an impossible idea. The cost of space, equipment, and not to mention trained sales staff could seriously cripple an emerging business. But, when you outsource with call centers such as Ameridial, you don’t have to worry about all of these extra costs.
Experienced Sales Personnel
The sales representatives in your contact center can be the difference between whether your business becomes a success or a failure. Good salespeople know how to spot potential leads, how to effectively handle objections, build good rapport with customers and most of all, close deals in order to bring new customers in. Finding good sales staff is a process that takes a lot of time, and can also be costly. Or, you could hire staff and train them – but again, this could be both a lengthy and expensive project. When you outsource your contact center facility, you can be sure that only the best, experienced and skilled sales representatives are handling your calls.
Better Customer Service
Professional outsource contact centers will only employ staff who are trained to the highest levels of customer service. This means that you will have peace of mind knowing that each new customer to your company is receiving the best service possible, and that the experts at the call center know exactly what to do and say in order to make sure that both your new and existing customers feel valued and appreciated. Outsourcing your contact or call center also means that you have more options when it comes to offering extra perks to your customers such as 24-hour calls, or multi-lingual support. This will make your business much more attractive to potential customers and help to give you the edge over your competition.
Have you benefited from using an outsource call center? Let us know in the comments.
