Kyle
It’s been a while since I worked at Best Buy, but when I did during the very late 90’s and early part of the 2000s we used to have team meetings in the “hub” every day. Anyone who has worked at Best Buy probably remembers these meetings. Everyday as a department head and then sales lead we would go in the meeting with the team and have all the Best Buy notes, stock quotes, and store information.
Our regional manager at the time, now former Best Buy CEO, Brian Dunn, also had his stores add in key dates for employees, birthdays, maybe anniversaries or if we’d get reliable info about maybe a kids achievement at school, or maybe they just finished paying off their car. We would recognize that employee in that quick meeting. As silly as that sounds it made the employee feel good for the day and morale at our store was pretty good.
That kind of rubbed off during my radio career as well when I became “management”. Although I had much smaller teams, taking an employee out for a beer on their birthday when they had no idea you knew it was their birthday goes a long way.
This “soft” management style is the heart around London startup Kebuki. Kebuki is a team management mobile tool that can be managed on any web connected device, an iPad or iPhone. Basically you load a data set (that gets encrypted) into Kebuki consisting of employees name, position, salary and incentive package, husband, wife and kids names, personal anniversary dates and important work related dates revolving around the employee.
The app (platform) then puts all of these things in a timeline for the manager. The manager can then make public recognition for the employee via the company, or even through social media channels. According to research done by Kebuki and other management consultants, these little “pats on the back” go a long way.
Imagine how thrilled your employees will be that you remember their birthdays or when they call you to tell you their spouse is sick you can tell them you hope that their spouse feels better, by name.
But how do you really know? Well in addition to the team management platform Kebuki sends out an email to the employees on your team monthly, with one simple question, “On a scale of 0-10 how would you rate me as a manager”. This feedback is great for the manager, and it further reiterates that some “soft” management tactics can go a long way.
We got to talking with Charlie Cowan, the founder of Kebuki about his management inspiring startup, and why, despite the fact that Kebuki is based in the UK, they are launching in the US first.
Check out the interview, after the break
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