Tag: Sherpadesk

Jon Vickers and Patrick Clements, the guys behind Atlanta based BigWebApps have designed a help/support desk product aimed at small businesses. While BigWebApps has been around since 2001, Sherpadesk is just now launching.

BigWebApps is part of Vickers and Clements company called Micajah ITS which is a network integration and development firm. Their BigWebApps application is aimed at government and large enterprise. Sherpadesk is aimed at smaller businesses and startups that need to bring customer support online early on.

We got a chance to interview Sherpadesk

SherpaDesk is a client support solution designed to assist small to  medium size businesses and independent contractors with managing client service requests, projects estimations and billable time in one easy to use interface.

Jon Vickers – CTO – Started Micajah ITS a network integration and application development firm while attending the University of Georgia.  Later sold the managed service side of the Micajah  to concentrate on custom web development with concentration of .NET technologies.  Launched bigWebApps in 2001 as a way to license some of their multitenant solutions.

Patrick Clements – CEO – Joined Micajah ITS post-graduation after spending a year and half getting a Colorado education in skiing.  Launched bigWebApps in the Spring of 2001 to be the marketing and application solution of Micajah ITS solutions.  It’s first solution was a web based help desk application called bigWebApps HelpDesk

bigWebApps launched its first support solution bigWebApps HelpDesk in 2001.  It was focused on government and mid-market support teams providing internal support to their employees.  SherpaDesk is a repurpose of the bigWebApps HelpDesk solution targeting small (1-2 man shops) to medium size businesses needing an integrated help desk system with a time and billing solution.