Kyle
Getting customer feedback can be tricky. Almost every kind of survey engagement tactic has been tried time and time again. It’s hard to get someone to take a survey for a chance to win $10,000 or even a free meal the next time you visit a restaurant. Companies need this valuable data, and the survey platform that can pull it off is going to win.
That’s where TellBob comes in. This Canadian based startup with a really cool name is all about having customers take surveys on their smartphone and then getting rewarded instantly for participating.
So TellBob isn’t really a guy named Bob in fact it’s two guys Trevor Howie and Dan Renaud. They came up with the idea back in 2007 after visiting a Home Depot and thinking how great it would be if you could get some kind of instant gratification for completing their customer service survey.
With TellBob’s reward program the customer is rewarded instantly and they can save or trade their rewards with their friends and even share the entire experience on Facebook. It’s a win for their survey customers as well. TellBob can give back some great information and even confirm that the person completing the survey was actually at the location.
We got a chance to interview TellBob, well actually Howie, check out that interview below.