Kyle
As our long time readers know Uber is the only Valley based startup that we cover on nibletz.com we do this because they are building out their business across the country and around the world, and each new Uber city is treated as it’s own business. We’ve got great ties to Uber in Washington DC, and New York as well as in San Francisco.
So picture this, we were at the huge StartupRockon, Startup America party last night featuring The Roots and Uber started tweeting away from their special Uber DNC Twitter account. Uber isn’t officially in Tampa or Charlotte but they’ve put together “pop up” Uber shops for both the DNC and the RNC (last week in Tampa).
Anyway, back to the story. I was standing in line and I was actually next for a Taxi when low and behold a small group of people runs out in the street and jumps my cab. When I confront the gentleman in the group about taking my cab he politely tells me to use Uber and gives me one of their “black cards” that we’ve come to know and love here. Well, ok I’ll take that $20 Uber trip and use it in DC or New York. As for tonight though, I found it alarmingly odd that the Uber team was getting in a yellow taxi.
As I had found out earlier in the day Uber was extremely backed up. Around 2pm on Monday afternoon I was able to get an Uber ride with minimal effort and a mild 40 minute wait. Last night though at midnight we started getting messages that Uber was way over capacity and they were sorry.
An email from Max arrived in my box with an additional credit for trying to use Uber last night and failing miserably.
Of course the story here is the great job, no make that phenomenal job Uber has done looking after their customers (except for jacking my taxi last night). It’s that same die hard enthusiasm for their customer base that has them fighting cities around the country so that they can deliver an uber good Uber experience.
As for getting Uber at the convention, it may be tough, but this morning I waited two hours for a cab so do whatever you can and stay hydrated.
Linkage:
More DNC 2012 coverage from Nibletz here
Follow Uber’s pop up shop here @uber_dnc2012