How To Make Client Onboarding As Efficient As Possible

by Nibletz Staff in Business, Productivity
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Customer onboarding is an important part of the client service process, as it is your organisation’s chance to make a good first impression and prove to your new client that it is an efficient and professional company.

For businesses that are trying to streamline their customer onboarding process, here are some tips that will help you to give your customers a lasting positive impression of your organisation.

Map The Customer Journey

Before you even begin to create a client onboarding process for you product, service or solution, you need to map out the entire customer journey. This will allow you to review each aspect of the customer journey in your organisation and work out how you can optimize it and create an onboarding process that’ll give your customers the great start to their journey that they deserve.

Research Your Competitor’s Onboarding Processes

Having mapped the customer journey through your own organisation, you should research the consumer journey through your competitors’ businesses, specifically the onboarding process. Select a range of your closet competitors in your sector and then review their customer onboarding process to see if there are any specific techniques they use.

Use An Efficient Customer Verification System

Customer onboarding needs to be secure, but it also has to be user friendly as well. One innovative, secure way to onboard your clients is to use their phone number, instead of their Social Security Number. After all, many consumers don’t feel comfortable handing out their Social Security Number online, whereas they often give their phone number to a variety of different organisations. They are also more likely to have their phone number to hand than other personal details. If you’re interested in using phone numbers as an alternative to Social Security Numbers when onboarding your clients, you can learn more about this here.

Design Unique Email Template

The beginning of any customer onboarding process starts with a welcome email, so create an engaging initial communication that will show your company in the best possible light. Create a template that allows for enough personalization to make it seem friendly and welcoming. You also need to make sure that it’s informative, without giving new clients so much information that they feel overwhelmed.

Make A Product Tutorial

The next step in the customer onboarding process is to create a product tutorial that clients find easy to understand. The best way to show your customers how to use your solution is to create an engaging and informative video tutorial that will show them how to use your product and give them information on all the innovative features it has to offer.

Keep In Contact

As part of your onboarding process you should include additional follow-up contact even after the customer has started using your solution. This will make them feel supported and give them the chance to provide your business with feedback on the product.

These are just some of the ways you can make your firm’s onboarding process as smooth and enjoyable as possible for your clients and start their order as positively as you mean to go on.

Boosting Business Productivity: Expert Advice For Entrepreneurs

by Nibletz Staff in Productivity
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So, you decided to launch a new business, and now you’re ready to make some serious profits. Well, the best way of achieving that goal is to ensure that your company and employees become as productive as possible. Those without experience might struggle when it comes to that task, and that is why there is some excellent advice and guidance on this page. Take a read through some of the ideas below, and then work out how you can apply them to your operation. We’ll try to keep things as simple as possible to avoid confusion and ensure every reader can benefit from this post.

Automate as much as possible

There are lots of ways in which modern entrepreneurs can automate areas of their operation. Maybe you need to invest in some robotics or something similar to make light work of dealing with your warehouse? Perhaps specialist software that automatically records all your income and outgoings will help you to save time when you need to complete your tax return? Just use some common sense and look for areas in your business where it’s possible to remove human workers and replace them with machines or computers. That will help to ensure you complete orders in the fastest time.

Invest in the latest technology

You’ll find new technology hitting the markets every single week that could assist you in reaching your business goals. That is especially the case when it comes to dealing with your workload and managing your staff. Developers around the world create workload management software that is guaranteed to help you save lots of time and money. Those programs will consider many different factors before advising your team on the best processes to follow in the most suitable order. Again, a software of that nature is sure to help your business become more productive this year.

Offer financial rewards to employees

Sometimes you have to use some psychology to encourage your workers to go the extra mile for your brand. Dangling a financial carrot in front of your employees is often the best way to get them to go above and beyond the call of duty. Let your workers know that you will reward a bonus to the employee who offers the best performance each month. That should help to create an element of competition within your team, and you should notice the benefits and improvements almost immediately. If you don’t want to hand out cash, you can always get some vouchers or family theme park tickets.

Now you know how to boost productivity within your operation, it’s time to start working on your plan for the next twelve months. Make sure you don’t forget any of the advice from this article because it could make a significant difference to the level of profit you create. When all’s said and done, you became involved in the business world because you wanted to make a fortune, right? Then you need to implement some of these ideas before it’s too late. Good luck!