Tony Hsieh Talks ROC, Culture & 10 Hour Phone Calls At Eureka Park CES 2013

Tony Hsieh, Scott Case, Eureka Park, CES 2013,

Zappos CEO and Downtown Project founder Tony Hsieh speaks during a fireside chat with Startup America CEO Scott Case (photo: nibletz.com)

The Startup America stage as part of Eureka Park at the International CES started off with a bang this morning. Startup America CEO and technical co-founder of Priceline.com, Scott Case got a chance to have a fireside chat with Tony Hsieh. Hsieh is the CEO of Zappos, the founder of Link Exchange and the founder of the downtown project.

Their intimate fireside chat gave the standing room only crowd a peak into Hsieh’s mind. Hsieh founded his first company, Link Exchange, with his college roomate in 1996. They exited from Link Exchange by selling it to Microsoft just two years later. Early in the discussion Hsieh discussed the real reason that they sold Link Exchange. It wasn’t about the money, an enormous exit or even getting bored with the company. Hsieh and his partners decided to sell Link Exchange because the culture went bad.

” I was dreading waking up and going to work at my own company” Hsieh said during the fire side chat. From that point forward culture has played a crucial role in everything Hsieh does, from the companies he invests in to the employees Zappos hires. To one end culture is a condition of being around people you like “I try to be around people I like being around”, pretty simple concept, but it transcends across just your friends and personal circles. ” companies that have strong cultures out perform companies that don’t” Hsieh said about several studies that have been done on the subject.

Numerous articles have been written about Zappos and the community of employees that work there. Even though the company famous for their “return it for any reason” shoe return policy, is part of Amazon.com now, Hsieh said that it was a prerequisite to selling to Jeff Bezos that Zappos still functions independently. Zappos recently moved their warehouse operations to the Amazon umbrella because warehousing is something Amazon exceeds at. Hsieh and his other Zappos executives still handle customer service, marketing and every other part of the business.

Zappos is always mentioned alongside companies like Google when it comes to culture, and lifestyle within the Zappos campus, which is moving to the old Las Vegas City Hall next year. It’s the company’s culture that drives their employee base. When Zappos has a new hire they go through a traditional interview, once they pass that interview, the next interview is entirely based on how that person will fit in the company culture.

Case commented that when they were growing Priceline.com that culture was important as well. Like Zappos, at one point Priceline went from a company of 10 employees to over 100. In the early stages one person accounted for 10% of the culture.

“10% changes the culture if you’re not careful about it” Case warned to startup founders in the room.

Culture is just as important to Hsieh in his Downtown Project/Las Vegas Tech Fund companies. He wants to know that startups and their founders will fit in the culture in Las Vegas.

Hsieh committed to investing $350 million dollars in growing downtown Las Vegas (not the strip). He wants to make it the biggest and best city for coworking in the world. Startups and entrepreneurs in the downtown Las Vegas community, and Hsieh’s employees for that matter, live by the Three C’s, collisions, community and co-learning.

Hsieh has $50 million dollars set aside for investing in startups and small businesses. To be the recipient of part of that money though, Hsieh looks at the possibility of ROC (return on community) verse traditional ROI (return on investment). Hsieh just invested in a building at a prominent intersection in downtown Las Vegas. They are using that building for a community speaking theater where distinguished entrepreneurial and startup speakers will speak to community members. Hsieh admits that any other real estate investor could make a lot of money with the same location for a bar, restaurant or even a McDonald’s franchise.

From all the different parts of Hsieh’s business life, everyone in the room benefit from Hsieh’s discussion with Case. He even let on to a milestone Zappos recently had, their longest continuous customer service phone call. The length, 10 hours.

See Scott Case and several other startup and entrepreneurial leaders at the largest startup conference in the U.S. everywhereelse.co The Startup Conference, click here

CES 2013: DC Startup Troop ID Validating Veterans Past & Present In The Civilian World

The members of the U.S. armed forces are heroes. Going all the way back to the revolutionary war, and the military that helped deliver our freedom to the British, to those troops that have helped curb the unrest in the middle east, time and time again we honor them by calling them heroes, recognizing military at events and in tributes on all types of media.

Another way that we, as American’s, have honored those who are willing to give the ultimate sacrifice in our military, is by giving them military discounts and other benefits in a civilian context at retailers, restaurants and services across the country. In some cases these tiny tributes can result in saving our military heroes a little extra time, a little extra money and a little extra pain in day to day civilian life.

Unfortunately wherever there’s a discount program, or a benefits program, there’s also the other side of Americans, those trying to cheat and game the system. In the online world, it makes it hard for online retailers to offer discounts to military because they can’t tap into the government database to validate veterans past and present. While some online retailers have felt the benefit to recognizing the veterans is worth the loss they take in discount fraud, other companies just can’t afford it.

Traditional offline retailers, restaurants and services don’t have the same problem. They can recognize veterans by their uniforms and in some cases by their military ID cards. Online sites can’t see either.

That’s why DC area entrepreneur, and veteran, Blake Hall has created Troop ID. This startup serves as a validation clearing house for military personnel and they are able to do this not with some top secret government clearance and access to the official database, but by leveraging partners like USAA.

Hall already has several partners lined up who are using the system to validate military personnel and open up avenues to offer them discounts and speedy service. He has also given the use of the Troop ID service free to Startup America for their veteran’s initiative launched in November 2012.

Hall got the chance to pitch a team of judges during the Launch.It showstoppers event at CES 2013. This event included special guest judge, the world renowned Guy Kawasaki.

Watch Hall’s pitch video below and hear about the milestones he’s achieved in a short time since he started working on Troop ID.

Several veteran founded startups will be in the Startup Village at everywhereelse.co The Startup Conference

Learning from Instagram’s Faux Pas! Guest Post By Moe Glenner

Once again, a technology-based company has exposed to the world their classic misunderstanding of change. In Instagram’s case, the failure was two-fold: a failure in planning and an even bigger failure to communicate. In late 2012, Instagram tried to generate revenue by sharing its users’ photos. (The new policy has since been retracted.) Unfortunately, the company’s new policy was not communicated properly and resulted in a predictable firestorm of bad publicity and the loss of a number of users. Instagram’s public change failure can provide important lessons for anyone or any organization pursuing change.

Lesson 1 – Planning for Risk can Make-or-Break the Change Initiative

While we would like to believe that Instagram planned for potential risk emanating from their new policy, it’s clear that if they did, they didn’t do it very well. Instagram’s risk planning failure is especially poignant given recent missteps by Facebook and Netflix. The media and users closely scrutinize any and all policy changes, especially those involving privacy. As users, we have become very educated and involved with changes to the technology platforms we use most. Similar to many technology applications, Instagram struggles with revenue generation. The attempted policy change was undoubtedly, an attempt to generate revenue. Somehow they didn’t plan for any backlash and their immediate retraction only served as direct proof of this lack of risk planning. All changes must plan for probable risks and have ancillary planning for other risks. Ignoring this rule, will most likely lead to change failure with its resulting costs.

For organizational changes, risk management is a serious endeavor and must be handled appropriately. While it is impossible to identify every possible risk, it is possible to identify risk categories. By this identification, response plans are put in place to immediately address a risk pending its categorization. The key to successful identification is communication.

Lesson 2 – Honest, Relevant and Timely Communication is Critical

Unfortunately for Instagram, the only communication was in full damage control mode. While appropriate, the communication was much too late to save the change and did little to mollify many users who subsequently defected. The time for communication is prior to, during and after the change has been implemented. This communication must be honest as to intentions and goals. It must be relevant to the specific change initiative being forwarded and it must be timely to the current stage of the initiative.

Communication must be honest, constant and consistent between the project sponsor, team leader, team members and those affected by the change. In the planning stage, a wide array of resources must be utilized to establish categories and then identify probable and potential risk. Honest communication allows for robust dialogue between team members and subject matter experts and the formation of a realistic risk plan. Once the change initiative is started, communication becomes especially critical. Lack of relevant and timely communication will lead to confusion, fear, resentment and even pushback to the otherwise appropriate change initiative. All of these negative results will severely and potentially fatally impact the likelihood of success. Thus, there is no such thing as over-communication but lack of communication is real and must be combated.

Above all, this is the time to be brutally honest and realistic with ourselves and our colleagues. We have a tendency to take on goals and internal change projects that are overly ambitious. Once the initiative is started and the going gets tough, we start compromising with ourselves and questioning the likelihood of success. Honest communication, internally and with our support team, allows for greater probability of realistic goal-setting and realistic achievement.

If Instagram’s goal was to generate revenue, their change initiative should have planned for a potential backlash and it should have been communicated in a manner that incorporated the risk strategy and allowed for meaningful dialogue during all stages of the change initiative. By learning from Instagram and others like it, we can effectuate successful and enduring change in the future.

Moe Glenner is the founder and president of PURELogistics, a leading consulting firm that specializes in organizational change. He earned his MBA at Lake Forest Graduate School of Management and a Lean Six Sigma Black Belt Certification from Villanova University. Glenner’s new book, Selfish Altruism: Managing & Executing Successful Change Initiatives ($13.95 | Amazon), explores best practices in organizational change. For more information, visitwww.moeglenner.com.

The nibletz.com team is at CES 2013 Check out all the startup stories out of the International CES

CES 2013: Inventor Jamie Siminoff Creates Christie Street, Crowdfunding For Inventors, VIDEO

When inventor Jamie Siminoff turned to Kickstarter for his latest invention he started realizing how flawed the Kickstarter model really was for inventors creating great products. Often times he noticed that inventors weren’t thinking the entire process through.

In an interview at CES 2013 with nibletz.com Siminoff told us that inventors sometimes go to Kickstarter with a great idea and a funding goal that barely covers cost. Their ideas get quickly validated by folks who oversubscribe on their project, but at the end of the day they go in the hole by netting down less than it costs to even make a product.

Other inventors may take a prototype product to Kickstarter that they had made at one factory but don’t take into consideration the factories that they may actually use when trying t scale a product up.

That’s why he created ChristieStreet, a crowdfunding site that is about inventors and their products. ChristieStreet uses a familiar crowdsourcing model once projects go live, however the team at ChristieStreet vets out the product answering questions like those above. Siminoff has real discussions with inventors before letting their projects go live, and even offers advice to young entrepreneurs with a great idea, on how to make the idea even greater and less costly.

To that end there are currently just three projects on ChristieStreet and each one has it’s own “cool” and “wow” factor. Right now there’s a wireless doorbell with camera that allows the user to view who’s at the door on their smartphone. They also have a bluetooth product that’s a headset with cool shapes like a skull and crossbones. The final project right now is a Powerbag type backpack on steroids complete with the capability of charging three devices at once, one of them being a laptop.

Siminoff says anyone with an actual invention can apply to ChristieStreet. In fact, in the video interview below he says how easy it is to get the product submitted and looked at. Siminoff and his team have seen their share of winners but also their share of products that most likely won’t make it out of the lab.

Check out our video interview from CES 2013 below.

500 Startups: Markerly Founder Sarah Ware Video Interview

Undoubtedly, unless you’ve been living under a rock, if you regularly read nibletz.com, than you’ve heard of 500 startups, startup, Markerly. The Washington DC startup is in the latest batch of companies being accelerated at 500startups in Mountain View.

Markerly makes easy to use, but robustly analytical publisher tools. Their tools don’t require a widget, great publishers can just insert one snippet of code and do things like share bits and pieces of content across social networks or comment on photos. The best part is that Markerly is free.

Nibletz.com, the voice of startups everywhere else, was the first blog to use Markerly’s tools and we’ve been the beta testing guinea pig throughout their entire experience at 500 startups. Recently they added the voice of Silicon Valley, PandoDaily as well.

The company was founder by Sarah Ware. The New Jersey native, Georgetown graduate and former employee at hot DC startup, LivingSocial, and longtime friend Justin Kline started Markerly as a way to share highlighted content. Since arriving at 500startups the team has found more refined ways to share. They also provide sharing analytics which can be invaluable to a founder.

We got a chance to meet up with the Markerly team at CES 2013 and #nmx Blog World. Check out our video interview below

Ware is one of the lead panelists in the “Kick Ass Female Founders From Everywhere Else” panel at the biggest startup conference in the US, everywhereelse.co The Startup Conference

NMX 2013 Interview With Boston Startup UberVu

Boston startup Ubervu is a new social media dashboard startup. Sure there are a lot of startups in the space however what sets Ubervu apart is their intelligence layer.

Ubervu finds what people are saying about companies across the social web. They take that information and convert it into easy to understand usable data to get companies engaged with their customers.

Ubervu’s VP of Marketing Dragos Llinca tells nibletz in an interview:”People talk about companies and products online every day. We monitor and analyze those public conversations. We then use smart methodologies to come up with ways for brands to send more relevant messages to more relevant and influential people, at the most relevant time.”

We caught up with Ubervu’s social media marketing & community manager Elisabeth Michaud at NMX 2013. Check out our video interview here:

Here’s the rest of our interview with Llinca:

500 Startups Backed, Speek, Releases iPhone App

Last year after TechCrunch Disrupt NYC, most people thought that conference calling app Uber Conference was the bees knees. They had won the TechCrunch Disrupt Battlefield and were all the rage from the big publications. Meanwhile, back in the Washington DC suburbs Evite founder John Bracken and co-founder and PandoDaily contributor Danny Boice were busy working on Speek.

Speek is actually the easiest way to execute great sounding conference calls. Everything is handled through a web/cloud based interface and all you do to initiate a call is direct the participants to your Speek page, for instance mine is http://speek.com/kyle from there I can control who’s in the call, file sharing, information and anything else that pertains to a conference call.

The whole process is extremely easy and doesn’t require jotting down pin numbers or long codes, which can be quite cumbersome driving down the highway.

Well today Speek has released their iPhone app which makes it just as easy to initiate conference calls from your iPhone as it is from the web (although it was pretty easy just using a mobile browser like Chrome).

With Speek’s iPhone app, you can make super simple, free and visual conference calls. Reserve an easy-to-remember username (i.e.,http://speek.com/YourName) for your calls, instead of fumbling for a traditional phone number and PIN.

Features:

Talk instantly with one-click calls
Know who’s joined the call
Know who’s talking
Share images from your phone
Comment, mute and add/remove participants

Avoid the hassles of traditional conference calls with:

No telephone numbers and PINs
No scheduling
No elevator music
No interruptions

Check out Speek in the iTunes app store and go register your user name before all the good ones disappear. If for some reason you want to try it out feel free to Speek to me at http://speek.com/kyle

Join the nearly 1800 people who’ve bought tickets to the largest startup conference in the United States, more info here!

Cardigin Gets To The Root Of Customer Loyalty For Their Loyalty Platform

Charlottesville Virginia startup Cardigin isn’t about rewards games, checking in, or loyalty cards. Their loyalty platform gets to the roots of what customers are actually doing in their favorite establishments and then allows businesses to play right into those trends to keep loyalty customers coming back for more.

In the past two years we’ve all seen that loyalty and rewards startups are literally a dime a dozen, however Cardigin’s founder and CEO Rob Masri saw that everyone was doing it wrong.

“We witnessed first-hand local establishments attempting a myriad of conventional approaches to their loyalty programs – buy-10-get one-free punch cards, keychain fobs, paper coupons, social media, check-in games and daily deals – none of which produced significant profits or customer retention.” Masri told us in an interview.

Cardigin has an iOS app and an Android app as well but Masri knows there are still a lot of customers out there that either aren’t using their smartphones for things like loyalty or are much more comfortable without fumbling with technology while grabbing a latte. That’s why businesses using Cardigan can sign customers up with just their phone number. Once the establishment has the customers phone number they can start earning loyalty rewards real rewards that they will use.

Check out the rest of our interview with Masri below.

Kauzu Targets Entry Level Job Seekers With Smartphone And Basic Phone Apps

With all this innovation and startups targeting the job market there’s one job market that still remains horribly under served. The entry level or basic jobs market hasn’t had its own app or platform until now.

Chicago startup Kauzu, is taking advantage of the open space in the entry level jobs market. Grocery stores, retail jobs, call center jobs, fast food, crew work and other types of jobs can connect to local employees using one of two apps created by Kauzu.

Kauzu offers a smartphone app that allows users to view jobs on a map and find jobs in close proximity to their homes. They’ve also created a basic phone app that allows job seekers wuthout smart phones to text their zip code and get job listings close to them as we’ll.

We got a chance to interview Mitch Schneider, the founder and CEO of Kauzu. Check out our interview below:
Read More…

CES 2013: Memphis Startup CoyoteCase Presenting At Eureka Park, Announce Samsung Galaxy S III Case

Back in October we were the first tech media outlet to report on hometown Memphis startup CoyoteCase. The company founded by entrepreneur and concerned uncle Jonathan Page, produces a phone case originally for iPhone that protects your phone, and you as a person.

Basically the CoyoteCase doubles as a personal security system in addition to a bump proof case for your iPhone.

There is a little bit of competition in the market already. For instance there’s a case out there that also holds a small pepper spray can. There’s another case with a personal alarm, and one in the works with a taser (that will most likely never make it to market).

CoyoteCase combines the power of a loud audible personal alarm, along with BlueTooth and an app. The BlueTooth connectivity, combined with the app, add functionality like a tie in to a home’s alarm system, to give a monitoring station GPS coordinates of the users location.

CoyoteCase is making its first big tradeshow debut at the International CES in the Eureka Park startup tech zone. Page is also presenting at CES unveiled.

Page took this occasion to announce a CoyoteCase for the popular Samsung Galaxy S III Android smartphone.

After CES, CoyoteCase will be one of the 130 startups in the Startup Village at everywhereelse.co The Startup Conference

CES 2013 Preview: zoomStand To Launch Giving Your Device More Positions Than Karma Sutra

Laptop and Tablet stands are great. They can keep your laptop or tablet propped up for movie viewing, set at a good angle for typing, or they can sit your tablet upright for displaying. A Phoenix startup called zoomStand is about to rock the stand world that allows you to set your tablet or laptop in more positions than the Karma Sutra.

The zoomStand is extremely flexible because of its unique build and telescoping legs. It’s height adjustable guaranteeing your workspace, no matter what it is, is what you need.

“zoomStand is the first modular and portable laptop and tablet stand that doesn’t sacrifice ergonomics or comfort in the name of simplicity. zoomStand fills the need for a singular accessory that can hold any device, in nearly any position and is easily portable. Coupled with the dire need to be able to get out of a chair and still be able to comfortably use a mobile device is where zoomStand fills the void. A single zoomStand can be used as a desktop riser for a laptop, as a standalone desk or as a theatrical holder for your favorite tablet while lying in bed or on the couch while watching a movie. The possibilities are nearly endless. ” co-founde Chris Piper told launch.it

Piper and his team are set to debut the first manufactured prototypes at Eureka Park the startup zone at the 2013 International CES. They plan to finish manufacturing in time for a spring 2013 release.

CES 2013 Preview: Indian Startup Emo2 To Launch Large Touch Screen OS

An Indian startup called Emo2, or Emotional Squared Technologies is set to launch what looks to be a great operating system and large multi user touch screen tablet. The device itself is 42″ and allows multi user input at the same time.

The 42″ touch screen surface is great for hotel lobbies, operating rooms, electronic casino gaming, retail environments and collaborative work spaces. The underlying operating system is designed to support the hardware without any hiccups, lag or delay, making for a pleasing user experience no matter what the application.

The company based in Chennai India, has been working on the technology since 2010 under the leadership of CEO and cofounder Mir Abid Hussain.

Emo2 is venture backed with an early stage investment from Indian firm Blume Ventures. Although the exact funding has not been reported Blume Ventures specialized in angel, and seed investments between $50k and $250k. Rajan Anandan, Zafar Baig and other angels also contributed to Emo2’s angel funding.

To date emo2’s technology has already been deployed in a coffee shop chain with 30 locations.

Although they weren’t specific early on, Emo2 has officially announced that they will launch Tuesday when the International CES show opens in Las Vegas. Before returning back to India they will be showing off their technology in Silicon Valley and New York the weeks immediately following CES.

After CES but before SXSW you can come to the biggest startup conference in the U.S. everywhereelse.co The Startup Conference

$9 Million Raised By Wisconsin Startup Study Blue For Digital BackPack

Madison Wisconsin startup Study Blue has raised $9 million dollars for their digital backpack company. Study Blue helps students store and organize their class study materials and turns them into digital flash cards and quizzes. The platform also allows the study materials to be compared with other students that are taking the same subjects.

Study Blue is cross platform which allows students to pick up where they left off whether they’ve moved from a laptop or desktop to an tablet or smartphone.

The $9 million dollar Series A-1 funding round was led by Great Oaks Venture Capital, the Wisconsin Alumni Research Foundation also participated as well as existing investors. This new funding will allow them to continue building on their existing user base which is already 2.5 million users strong. Those users have created and shared 100 million study materials across the web and their mobile apps.

“We are experiencing rapid growth. This financing allows us to further expand our community and platform to help students master their course material faster, said Becky Splitt, StudyBlue’s CEO. “Our online, mobile and social tools connect students to a comprehensive crowd-sourced library of content on nearly any subject, and to each other, in a highly relevant way.

“We are really excited to be a part of the StudyBlue movement,” said Andy Boszhardt, Partner, Great Oaks Venture Capital. “The entire edtech industry is seeing tremendous growth and StudyBlue has particularly impressive traction in the space with over 2.5 million registered users who use its platform across a myriad of devices. They are in a perfect position to expand the audience of students they serve and we’re really pleased to be a part of that.”

“We see Great Oaks as a perfect complement to our efforts” said StudyBlue Founder Chris Klundt. “Their breadth of experience across consumer, mobile and online businesses as well as a commitment to the edtech industry makes this a great partnership.”

You’ll be able to check out some great EdTech startups at the largest startup conference in the U.S. everywhereelse.co The Startup Conference!

TipBox Makes It Easy To Share Tips On Your iPhone

An apple a day keeps the doctor away. Brush your teeth at every meal. Don’t feed the bears at the national zoo. All of these are short little tips and people love sharing them. That’s why Dubai startup TipBox was created.

TipBox makes it easy to share little tidbits or tips of information with anyone using an iPhone.

Tipbox founder Ali Razzouk tells nibletz.com “It’s an ever-growing collection of short, simple & personal tips, posted by people just like yourself from their everyday experiences on anything you can think of. Tipbox makes it easier to discover & share tips that are actually useful.”

Once you’ve left your tip by category in the TipBox, it’s archived for anyone else with the TipBox app to go and search for it by category. If you’re looking for travel tips, computer tips or just little anecdotes you’ll find them on TipBox. Sounds easy enough right? So why hasn’t anyone else thought of it? Because these guys did.

Check out the rest of our inteview with Razzouk below.