Kyle
Every daily deals site’s worst nightmare recently came true for Seattle-based Tippr, however their handling of the situation saved face and customers.
One of Tippr’s merchants recently ran a deal for a pair of Bose headphones at the low-cost of $49. The merchant had said that the headsets were genuine and that they were authorized to sell them. However as Tippr CEO Martin Tobias told Geekwire they started to have their doubts and then worked with Bose directly to vet the validity of this deal.
“Upon further investigation and in partnership with Bose Corporation, we were unable to verify the merchant’s inventory levels nor the authenticity of the product to our satisfaction,” Tobias tells GeekWire in an email. ”There are apparently quite good fake versions of these headphones in the market and we were concerned that the merchant may have been attempting to ship knock-offs instead of factory authorized product. So out of a preponderance of caution, and looking out for the interest of our Tippr customers, we decided to refund all customer’s money rather than risk them getting a potentially faulty or poor quality product.”
More after the break
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