Startup Tips: How To Know When You Need A Contract

Do you sometimes lie awake at night wondering what will happen if your biggest customer doesn’t pay you? How about if the vendor handling your website upgrade takes off with your thousand-dollar down payment? These scenarios would be a nightmare for any bootstrapping entrepreneur — and they happen all the time.

The Problem

Here’s a pretty typical scenario. One of my clients, who owns an Internet-based consulting firm, was hired to create a new website for a client a few months back. He received a $500 deposit for several thousands of dollars worth of work. Then he hired a web coder, with whom he had a good relationship, to handle certain aspects of the design. He and the coder completed the work, and guess what happened next?

The client stiffed him. And not only him, but also his colleague, because he didn’t have the money to pay the web coder out of his own pocket. This caused a strain in the relationship between the consultant and his coder, and a major strain on his pockets.

Several months later, the consultant hired me and I used my magical lawyer ways to collect all of the money from the client. (Note: magical lawyer ways = calling the client, announcing that I am a lawyer and demanding payment. Okay, okay, it was more complicated than that but, most importantly, it worked). He was happy to get fully paid, but the strain on the relationship could not be erased, he lost the time value of the money he was paid in January instead of August, he spent a lot of time chasing this guy instead of working on other projects, and he was out the attorney’s fees he had spent, too.

The Solution

How would this scenario have been different if the consultant had a contract for both relationships? First of all, in his initial strategy session with me, I would have advised him that his payment collection method wasn’t working and we would have set up a better payment system. Additionally, the client contract would have required the client to pay interest on late payments and court fees plus attorney’s fees if he wound up having to take him to court. This makes it really easy to sue and win.

With such a contract, the chances of getting an enforceable judgment (read: getting paid) jump sky-high — and it won’t cost you money, since the client has to pay your lawyer’s fees.

The lesson? When you show clients that you are professional and serious about your business, they will think twice before trying to stiff you.

Regarding his relationship with the developer, an independent contractor agreement that stated that the coder would get paid when the business owner gets paid would have eliminated the bad blood between the parties.

So, Do You Need a Contract?

I often tell my clients, “Everyone is an enemy to your business!” Your business partners, customers, vendors, employees, etc. all have the ability to screw your business over. So you have to treat everyone (and I mean EVERYONE) like an enemy on paper. Only then are you free to treat them like a friend in person.

How do you do that? By having a contract for every relationship your business enters into.

Here’s my rule of thumb that will protect your business from all manner of headaches, financial loss, emotional distress and yes, lawsuits as well: Have a contract for every single relationship your business enters into. You and your buddy starting a new business? Create a contract that governs that relationship. Selling your new widgets in that new widget store up the street? Draft an agreement between you and the widget store owner. Setting up a website to advertise and/or sell your services? Have a privacy policy and/or terms and conditions to govern your relationship with people who check out your website.

These contracts do not have to be complicated. In fact, they can be pretty simple, but they do need to protect you from all (or at least most) of the ways the relationship can go wrong. And please don’t forget the all-important boilerplate at the end of the contract, because it provides lots of protection and will save you money, time and headaches.

Once you have an agreement with your independent contractors, vendors, clients and business partners, you can go back to getting enough sleep at night because you know you’re well-protected in any situation.

Note: This article is a resource guide for educational and informational purposes only and should not take the place of hiring an attorney. No information in this article creates an attorney-client relationship between the author and the reader.

A version of this post originally appeared on the author’s blog.

Rachel Rodgers is a business lawyer for women and/or young entrepreneurs. She runs her practice, Rachel Rodgers Law Office, entirely online. In addition to practicing law, Rachel blogs about virtual law offices and teaches a popular workshop for women lawyers who want to practice law online through her website, Her Virtual Law Office.

The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched #StartupLab, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.

Now check out these startup marketing tips from everywhere else.

Top Resources For Understanding Startup Funding

It’s no secret that many activist investors are frustrated with the lack of financial literacy among entrepreneurs today. In my own battle against the blank face in the boardroom, I’ve been following the work of Brad Feld, Jason Mendelson, and Fred Wilson (in addition to asking some of our great investors questions directly).

Some of these online works can be a little overwhelming, however, with Fred Wilson’s MBA Mondays alone returning over 90 posts. Here are a few places to get started — followed by some additional resources I’ve found useful.

Brad Feld’s Finance Fridays

Brad’s professorial writing style explains the context around numerous accounting mechanisms and why they matter. Brad will get you thinking about the big picture before you dive into vocabulary.

Select Picks:

Jason Mendelson’s Convertible Debt Series

Convertible debt (and convertible equity) is popular for seed stage companies in Silicon Valley. Jason’s series will help you get comfortable with the levers behind most seed stage negotiations.

Select Picks:

Brad Feld’s Term Sheet Tips

Don’t forget to plan for success! Get familiar with what a term sheet looks like before you get one.

Select Picks:

Fred Wilson’s MBA Mondays

Fred’s posts are among my favorite. Not only does he share concrete examples, he uses simple terms to get you familiar with almost every major financial metric that will have an impact on your business. I even printed Fred’s posts and annotated them rigorously until I understood how everything fit together.

Select Picks:

Additional Resources:

This post originally appeared on the author’s blog.

Tyler Arnold is Co-Founder and CEO of SimplySocial Inc., a software tool that helps large companies create great content for their social media profiles. As CEO, Tyler assists with key accounts, business development, and talent acquisitions as SimplySocial grows its presence around the world.

The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched #StartupLab, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.

Now read 12 of the hardest questions venture capitalists will ask you

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10 Great Productivity Apps For Entrepreneurs

Getting more done throughout your day isn’t simply a matter of sitting down and working harder. Instead, being more productive requires that you work harder on the right things, in addition to tackling them as efficiently as possible. Fortunately for entrepreneurs, there are plenty of apps out there that will help to both organize an overwhelming workload and provide the motivation needed to get things done.

The following are 10 of my favorites:

Evernote: The beauty of Evernote (which is available for free in Web, iOS and Android versions) is that it can be whatever you need it to be. Need a simple place to store notes or track thoughts as they occur? Evernote has you covered. Want to set up a complete David Allen-style “Getting Things Done (GTD)” environment inside the program? Evernote can do that too.
Dropbox: As with Evernote, it probably isn’t a surprise to see Dropbox on a list of recommended productivity apps. The program’s value has been pretty well-established, all though chances are good that, even if you do have this program installed on your computer or mobile device, you still aren’t getting as much out of it as you could. To expand your usage, check out Macworld’s article on “62 Things You Can Do With Dropbox” (many of which work no matter what platform you’re using).
Lastpass: In an age of digital insecurity, forming secure passwords is an absolute must – but who has time to remember all those different combinations of letters and numbers? If you struggle to keep your online accounts secure, Lastpass can help by generating, storing and automatically recalling strong passwords for all of your Internet logins. It’s free to use on both PCs and Macs, though you’ll pay $12/year to have the premium version available for download to your mobile device.
Remember the Milk: Remember the Milk (RTM) is a widely-used to-do list management program that’s worth a look if you’re having trouble tracking your tasks. It’s highly flexible and easily customized – and can even be used to implement a GTD-style system. The Web version and basic iOS and Android apps are free to use, though daily syncing will run you $25/year.
Wunderlist: If RTM lacks in any one area, it’s visual appeal. So if you’re a more graphically-inclined entrepreneur, take a look at Wunderlist – a perpetual favorite on lists of the best “to do” trackers. The program is easy to navigate and can be used to quickly and efficiently track important tasks from within its free desktop, Web, iOS and Android versions.
Things: Although Things is only available on Macs and within Apple devices, it still warrants a mention on this list, given how intuitive the program is to use. While some users find that the RTM interface has a learning curve to fully utilize, Things makes it easy to start tracking “to do” items as quickly as possible. And, as an added bonus, it’s totally free to use!
Instapaper: Coming across interesting articles is one of the best parts of the Internet – and one of the worst things for your overall productivity levels. Instead of reading through new posts whenever you encounter them, save them to your Instapaper account. Your selected Web pages will be automatically saved for later browsing, when they’ll be displayed in a reading-friendly format for free on your computer, iPhone, iPad or Kindle.
Yast: Nearly all professionals can benefit from some type of time-tracking program – whether this type of tool is used to report billable hours back to customers or to simply measure how working hours are being spent. Yast provides an incredibly easy-to-use solution (just press the “Play” button to start tracking time to a specific account) that’s free to use for personal time tracking. Business accounts for entire teams are available as well, starting at $14/user per month.
Focusbooster: Plenty of entrepreneurs use the Pomodoro Technique (which alternates 25-minute long working blocks with short breaks) in order to maintain sustainable, long-term productivity. And while there are plenty of different Pomodoro timers out there, one of my favorites is the Focusbooster App. It’s free to use and provides a simple way for business professionals to stay focused over long periods of time.
Leech Block: If you find that the Pomodoro Technique alone isn’t enough to maintain productivity (which – let’s face it – isn’t that much of a challenge in today’s digital world of easily-accessible distractions), you may need to call in the big guns. In this case, you need Leech Block – a Firefox add-on that allows you to lock down specified websites. It’s easily customized to suit your unique working habits, and even provides a helpful reminder to get back to work when you stray to one of your blocked sites.

These are just a few of my favorite productivity apps. If you have others that you couldn’t get through the work day without, share your recommendations below!

Sujan Patel is the founder and CEO of Single Grain, one of the top Digital Marketing agencies in San Francisco, CA. With more than 10 years of Internet marketing experience, Sujan leads the digital marketing strategy for companies like Sales Force, Yahoo, Intuit and many other Fortune 500 caliber companies.

12 Of The Hardest Questions Venture Capitalists Will Ask You

What Is Your Hole?

“The classic VC role is that of an interrogator, trying to break you for a key secret. But it doesn’t have to be that way. Folks who watch the TV show “Shark Tank” know this feeling. Time after time, a well-rehearsed entrepreneur goes through his pitch, and everyone loves it. But the Sharks (VCs) keep poking at the startup until they finally find a hole. Maybe the company has zero revenue, a poor growth strategy or a weak CEO. Know your weaknesses better than your strengths. Before our first VC meetings, my team sat down and asked each other “gotcha” questions until we were all experts.”

– Neil Thanedar | CEO and Founder, LabDoor

How Are You Different?

“With proper due diligence and competitive analysis, you should be able to make a case for how you differ from other folks in the marketplace. How can you prove that you have a truly unique value proposition? What is it about your offering, your approach, your technology and your team that makes your company able to achieve and execute on this opportunity? ”

– David Ehrenberg | Chief Financial Officer, Early Growth Financial Services

How Much Is Your Company Valued at?

“The reason why determining the valuation of your company is so difficult is because there is no right answer. On the one hand, you need to be realistic, but on the other hand, you do not want to undervalue your company, as the VC may think something is wrong. The best way to handle this question, and most others that arise when negotiating with a VC, is to do all you can to have several VCs interested in your company. Like in most negotiations, if you have several interested parties, they may bid against each other, which will allow you to obtain the best terms for you and your company.”

– Doug Bend | Founder/Small Business & Startup Attorney, Bend Law Group, PC

What’s Your Customer Acquisition Cost?

“The best way to tackle this question is to show reasonable estimates for customer acquisition, using well-researched numbers and reasonable conversion rates. If you can’t explain how you are going to acquire customers for less than what you sell them on average, at a fundamental level, you have failed to explain your business.”

– Patrick Curtis | Chief Monkey and Founder, WallStreetOasis.com

When Are You Paying Me Back?

“There are many entrepreneurs with amazing ideas. Ideas are a dime a dozen, but execution is everything. Every investor will ask you when and how he will recoup his investment. What experience do you have? What is your track record? Before going into a meeting with a VC, make sure to tell him about your experience, your track record and, most importantly, how you will recoup his money. Lots of people pitch the idea before the finances. Pitch the finances and how the VC will make money; if he asks you a question, then you got him to bite — now it’s all about your elevator pitch. ”

– Ak Kurji | Chairman & CEO, Gennex Group

Why Won’t a Huge Corporation Build Something Like This?

“VCs will ask, “Why won’t a huge corporation build something like this and use their existing customer base and capital to capture market share?” The best way to defend against this is to have technology and intellectual capital that the company will want to acquire, rather than destroy. ”

– Matt Wilson | Co-founder, Under30Media

Why Hasn’t This Worked Before?

“Zaarly raised $14.1 million in a Series A in fall of 2011. But it was a question earlier that spring from Marc Andreessen in our pitch meeting that gave our founding team the most pause, “Why do you think this hasn’t worked in the past?” We didn’t have a great answer — more of a hunch really that mobile technology didn’t exist to allow distribution of information in real time previously. But the question forced us to examine our predecessors who had tried and failed to learn what landmines to avoid. Our lesson: Know your landscape and learn from prior failures and success. ”

– Eric Koester | Founder, Zaarly

How Do You Define Success for Yourself and Your Company?

“VCs want to invest in founders who are dedicated to “hitting a home run.” If you’re satisfied with building a small company, that’s a big red flag for VCs. As we’ve all heard, a number of founders have said yes to exits their VCs wanted them to say no to. Other founders have taken the middle ground by cashing out some of their shares to secure their personal finances, and then continued to go big. Either way, VCs want to invest in founders who are focused on a disruptive, game-changing product/idea. This is a vital point to keep in mind as you consider whether funding is right for you.”

– Mitch Gordon | CEO/ Co-Founder, Go Overseas

Do You Know [Insert Company]? Why Not?

“Anytime a VC throws out the name of a potential competitor that you don’t know or haven’t looked into, it can throw you off balance for a minute. The fact is, it may be a company that you don’t think is a viable competitor, so you don’t know much about it. The best way to tackle it: Tell them the truth, “We looked at our key competitors and that company did not meet the criteria. But we’ll look into it further after this meeting.” The key is to maintain control of the conversation because it shows you can handle a curveball. ”

– Benish Shah | Co-Founder/CEO, Vicaire Ny

What Is Your Plan To Grow?

“The most difficult thing to explain to an investor is your plan to grow. They want to know how you’ll outdo everything you’ve already done. Prep by picturing your future: What staffing or product creation will help you have the business you want to have?”

– Brian Moran | Founder/ Director of Online Sales, Get 10,000 Fans

Why Haven’t You Gotten Traction?

“The best way to handle that question is by not approaching VCs until you have achieved traction. Venture capital should be looked at as an accelerator for existing success, not as a runway extender to get it right.”

– Brent Beshore | Owner/CEO, AdVentures

Debt or Equity?

“Many investors will know going into a deal whether they want preferred stock or a convertible note. Sometimes, however, they will leave it up to the company. Angel investors, in particular are likely to leave it up to the company as the more sophisticated party. For the company, this is an opportunity to maximize the value of the investment, but they must also be wary of getting off on the wrong foot with the investor by being overly aggressive or appearing uninformed. A crash course in VC deals and a good deal lawyer will make sure you maximize the former and mitigate the latter. ”

– Peter Minton | Founder & President, Minton Law Group, P.C

Now check out Fred Wilson’s Venture Capital Do’s And Dont’s

Startup Founder Spotlight: Alex Schiff, FetchNotes

Alex Schiff is the founder and chief executive officer of Fetchnotes, which makes productivity as simple as a tweet. Prior to Fetchnotes, Alex was the vice president of Benzinga and a student at the University of Michigan’s Ross School of Business. Follow him @alexschiff.

Who is your hero?

Aaron Patzer is one of the entrepreneurs I look up to most.

What’s the single best piece of business advice that helped shape who you are as an entrepreneur today, and why?

Optimize for speed, not cost. Your entire organization should be structured around how you can accelerate progress and learning. That $20 a month here or $50 there is NOT going to mean anything in the grand scheme of things, but if it frees up a few hours of your life, then it’s worth it.

What’s the biggest mistake you ever made in your business, and what did you learn from it that others can learn from too?

Not focusing on one thing. At one point, I was working on three startups, working for another, and still in school full-time. They all suffered from my lack of attention. I learned that when you’re a founder you need to be thinking not “What do I need to do today?” but “What can I be doing to advance my business forward?”

The former has a finite amount of work; the latter is limitless.

What do you do during the first hour of your business day and why?

I take care of all the little things. Respond to email, complete quick tasks, etc. I actually purposefully put off anything that will take more than 30 minutes until after lunch because then I know I have the longest period of uninterrupted activity.

What’s your best financial or cash-flow related tip for entrepreneurs just getting started?

You can make money in weird ways. We offered to sing karaoke to any of our users who donated money.

Quick: What’s ONE thing you recommend ALL aspiring or current entrepreneurs do right now to take their biz to the next level?

The best part about being an entrepreneur is that you get to choose who you work with — don’t take that for granted!

What’s your definition of success? How will you know when you’ve finally “succeeded” in your business?

Honestly, I have no idea. There will always be a new mountain to climb.

Check out Alex’s guest post, Here’s A Better Way To Ask For An Email Introduction.

Startups Here’s A Better Way To Ask For An Email Introduction

I ask for and receive a lot of requests for introductions. Whether it’s someone at a company looking for a partnership or job, an investor, a journalist, or someone else, it’s an integral part of pretty much any profession. At the same time, such requests often arise in the least efficient way possible for the middleman: in person, in the middle of another email exchange talking about the other party, or simply with no details at all.

Once I got involved in the startup scene with Fetchnotes, I found that the startup crowd has email introductions down to an exact science. I’m sure similar rules apply outside our bubble, but inside it there are a very specific set of expectations, and it was a bit cryptic and counterintuitive to pick up at first. But hopefully this helps you maximize the success of your introduction requests.

First of all, no matter where the request for an intro arises, always send a separate request email. That way, the receiving party can act on it directly (since most intros are over email). You’re asking someone to spend their social capital on you, so your number one goal is make it as easy as possible. Here’s how:

—

Hey Alex,

Hope all is well! I saw you’re connected to Mark Zuckerberg (contact) on LinkedIn. I was hoping to connect with him about a partnership (reason), the details of which are below. Do you know him well enough to make an intro (gives middle-man a way out in case they don’t know each other well)?

StartupWithFriends is an awesome new app that lets you start a company with your friends, right on Facebook (what you do). We have 150K+ active users, and on average they’re starting 1,000 companies per day (credibility + traction). We’ve been integrating with OpenGraph already (shows you’ve done work already, otherwise they often point you to their API page) but we think that we can make it a huge revenue driver for them if we get access to some of the data not available in their APIs, specifically the number of times a user looks at the profiles of their ex-girlfriends (basic benefits + needs outlined).

Let me know if you can make the connection. If not, no worries, I can reach out cold (shows them you have confidence that this is going to happen one way or another).

Thanks!
Networker McAwesome

—

When I receive an email like this, I forward it to my contact and ask, “Hey, these guys were looking to connect. Can I make an intro?” If he says yes, I make the connection. If not, I say I tried but he doesn’t want to talk. Unless you know someone really well (or know they are looking for such opportunities), you want to give them a chance to say no. Otherwise, they’ll feel obligated to take it and have bad feelings toward the person from Day 1. Not only is it just good etiquette to give them a choice, but it prevents the value of your introduction from being diluted too.

Is it contrived? Obviously. Does the other party realize its contrived? Usually. And yet I write every email intro request in this exact format because it does three really, really important things:

Makes it easy for the middleman to make the intro (just hit forward and type a sentence)
Gives the person you’re trying to get connected with a basic overview (so they feel more comfortable taking a meeting)
Limits the amount of aggregate back-and-forth.

That makes the intro more likely to happen, the person you’re trying to meet more likely to take the meeting, and most of all, makes the most efficient use of everyone’s time.

Happy connecting!

This post originally appeared on the author’s blog.

Check out our interview with FetchNotes here at nibletz.com The Voice Of Startups Everywhere Else

5 Steps For Calculating Your Startups Costs

You can’t create a realistic business plan without knowing how much it will cost to get your business up and running. If you don’t have an idea of your startup costs, you won’t know how long you’ll have to bootstrap, how much funding you’ll need, how quickly to scale. In other words, without calculating your startup costs, you don’t really know where you’re going — or how you’re going to get there. And your company could fail before you even hit the break-even point.

Some entrepreneurs believe that calculating their costs is all about listing and tallying their cash outlays. This is an essential step, of course, but calculating startup costs is much more than a simple exercise in addition. Equally important is to set some milestones and build your financial plan around hitting these goals.

Here’s how:

#1: Identify your milestones.

To determine the major milestones for your company, you need to assess where you are and where you want to be. You can’t begin to identify your costs until you know what you want to accomplish. What are the important milestones for your company to achieve? Some possible milestones could be to get out a beta product, get a first product, or to gain a solid understand your market. Try to create discrete milestones rather than bundle them together.

#2: Determine what you need to do to accomplish your milestones.

Once you’ve identified your milestones, you need to think about the resources necessary to hit these milestones. Consider the following costs:

Human resources. This is often the greatest startup expense. Figure out who you will need to build your company, and then calculate their projected salaries and wages (depending on whether you hire employees or outsource). Remember to include recruiting, benefits, taxes, and other related HR costs.
Operational costs. These are the day-to-day costs of keeping your business running, including such things as your internet service and office supplies, and other inventory and equipment expenses.
Professional services. You’ll need to include costs for essential professional services, such as an accountant or attorney. Also consider what permits or licenses you may need.
Facilities. Determine, what, if anything, you will need in terms of facilities or office space.
Marketing. Your company won’t be very successful if nobody’s heard of it! Consider the cost of marketing materials, your Google AdWords campaign, or other marketing costs.

#3: Consider funding sources.

Next you need to determine if you are going to bootstrap the entity or if you want to/need to/can raise funds. To do this, calculate your burn rate (the amount of capital you will go through every month), using your total expense calculation. If you realize that you will need to raise money to cover your monthly costs, decide what potential funding source you’re going to target: friends and families, angel investors, or venture capitalists.

#4: Establish your funding goal.

There are pros and cons to each funding source, but there is no right source for all companies. It depends on your company niche, what stage your company is in, and what else you are looking for — and not looking for — in a funding partner. And, of course, it depends on how much money you need.

You may think more money is better, but this is actually a mistake. Use your expense calculations as a baseline for how much funding you will need. Add in a bit of a cushion, since it’s common for startups to underestimate their cost — but don’t add in too much. Raising what you need (and no more) is called capital efficiency– and it’s a much more telling indicator of your company’s success that your capital access.

#5: Balance your milestones against your funds.

Once you have determined what you need to hit your milestones, you need to go back and balance that against your funds. Balance your way between what you can do and what you can afford in order to reach each milestone. This isn’t a one-time process; you’ll find yourself constantly dancing between these two points.

Admittedly there will be surprises as you launch and grow – that’s why you don’t want to start with a five-year financial plan; it’s just not possible to accurately project that far out. Instead, you just want to calculate your initial costs and create a budget, and update that budget, on a quarterly basis. If you can start with a reasonable estimate of your projected costs, you’ll be better prepared to write your business plan — and positioned to build a successful company.

David Ehrenberg is the founder and CEO of Early Growth Financial Services, a financial services firm providing a complete suite of financial services to companies at every stage of the development process. He’s a financial expert and startup mentor, whose passion is helping businesses focus on what they do best. Follow David @EarlyGrowthFS.

Hiring A Web Developer? 4 Interpersonal Skills To Look For

The Internet and smartphones help us to bring our ideas to life more easily and cheaply than ever before. But before you can get your big idea out in front of the masses, you need that idea to transform from a sketch in your notebook into a working website or mobile app.

Which, in most cases, means you need a great Web or mobile developer.

However, if you’ve never looked for a quality Web or mobile developer before, the task can feel extremely daunting. Many people waste a lot of time and money running through multiple developers before they find the perfect one. Why? It’s often because you aren’t on the same page as the developer with regards to what you want, how much it’s going to cost, and how long it’s going to take.

Nevermind technical skills (those are easy enough to verify) — if you’re working on a high-tech project, interpersonal skills are just as important. These 4 qualities will help ensure you find the partner you’re looking for — the one who can bring your idea to life without wasting any of your time or money:

1. Trustworthiness.

A great Web or mobile developer isn’t just another contractor you hire to get some work done. Ideally, they become your partner. They bring skills and tools to the table that breathe life into your idea and turn your grand vision into a distinct reality. If your gut says you don’t trust them, you’re never going to feel comfortable working with them.

Without trust, chances are you and your developer will never be on the same page with anything. In the back of your mind, you’ll always be second guessing the developer’s decisions and motivations. Moving forward will become increasingly difficult as the process slows down because of the lack of trust in the partnership.

2. Passion for their work.

Someone who has a deep passion for their work is often palpably excited and positive about that work. This excitement spills over into their interactions with you.

If your developer isn’t excited to be working with you, that sentiment is going to show in their communication and demeanor — walk away!

3. Previous (positive) experience working with clients.

Some developers create incredible, high-quality work and are amazing at what they do, but they’re simply not that good at working with clients. They’re not “people” people. If your developer doesn’t have previous experience working with clients, that’s going to be a problem.

Previous experience working with clients means your developer will have an existing process and workflow in place, which creates a much smoother experience for you. They’ll be able to help prevent common problems that could arise during your project, saving you time and money.

If you’re not sure about your developer’s capacity to deliver in this respect, ask for references.

4. Excellent communication skills.

Given our increasing reliance on email as a primary form of communication, it’s easy to misinterpret what somebody is saying or how they are feeling. If your developer isn’t very good at communicating in this way, you’re likely to lose track of what’s going on with the project.

A developer who is also an excellent communicator will ensure you always have a clear overall view of the project. They’ll explain everything in layman’s terms and not drown you in confusing technical jargon. It’s part of the developer’s job to make you feel more comfortable overall about your project.

Tim Jahn is the co-founder of matchist, a curated service for freelance developers to connect with quality clients and projects. He’s also the co-founder of Entrepreneurs Unpluggd, an events and media company that helps entrepreneurs move their businesses forward. As an active member of the Chicago tech community, Tim has made his mark interviewing hundreds of entrepreneurs from all over the world.

3 Key Questions To Ask Before Hiring For Your Startup

One of the hardest but most exciting things about being a young entrepreneur, first-time business owner or even a startup manager is the hiring process. But there are a few things you have to think about before green-lighting a new startup employee, especially in the earliest stages of starting up.

Here are 3 questions to guide you:

1. Do you really NEED another employee?

When you’re first starting out, you’re hiring someone for one of two reasons: (1) because you have pushed your own limits of how much you can work in a day (aka you’re going insane by working so much), or (2), the person you’re hiring has a skill that you simply don’t have and the time spent learning that skill would not be worth it for your business.

Think of yourself — how many hours you put in, how much work you do to spur your business or the business you’re working for. Now duplicate yourself. Is there actually enough work to be done that there could be a clone of you working simultaneously and not be bored or off-task throughout the day?

And if you simply don’t have a skill needed, rethink that aspect of your business. Is there anyone else already on the team that has that particular skill? Is that task that you think needs to get done absolutely core to your business? If yes, then hire. If not, then hold off until it’s absolutely necessary.

2. How do you hire? Immediately, or a trial period?

Companies bring new hires onto the team in different ways. Some startups tend to hire people like developers on a Friday as salaried employees, and ask them to be at work on Monday — mostly because their skill set is definite and because their job takes place in a space that needs to be confined. (We can’t have our engineers working from Starbucks while writing all of our code to improve security on our site.)

Hiring business teams works a little bit differently. Many of these jobs rely on longer-term objectives and relationships that take time to build, combined with some sort of measurable ROI. At MySocialCloud, we help our employees transition from previous activities (working at another company, going to school, unemployment) to working on our team with a two-week “trial period.”

We give them a couple of tasks and some actionable items for the two weeks. They can choose how and when they go about accomplishing the tasks by the set date. After the two weeks, we go through an evaluation process: Did they complete the actionable tasks? How well were they completed? Did they go above and beyond? Did they, as ambitious people who know it takes more effort to work at a startup, take the initiative to add their own tasks to that list to help spur the business?

If all of these tasks are completed at a level that exceeds your expectation, it’s time to hire!

Pro tip: Interview A LOT of people. Look at a lot of different candidates. At the very least, it gives you a perspective of who NOT to hire, which helps you hone in on the qualities and skills of a person who truly fits on your team.

3. Do you offer equity and if so, when/how much?

When it comes to equity in a new company, there are two main pitfalls to avoid.

One is the overly generous mentality. There are some first-time founders who hand out equity for their startup like nobody’s business. They give equity to every new employee, and anyone who has helped them with advice or getting a meeting with an important person. DON’T do this! Equity at a startup is worth next to nothing, and the only way it becomes something is if you make it something. Only give it to people who really contribute (e.g. another co-founder, a technical lead on your team, etc.). And don’t forget to make it vesting.

The flip side is the “hoarding” mentality. These are the founders who know for a fact that their business is worth bazillions of dollars and they want to have it all. DON’T be this person, either. As mentioned above, startup equity means nothing unless your team makes it worth something — you can’t build a business by yourself.

You do need some people on your team to have equity (maybe not all of them, but definitely some of them). At the very least, it motivates them to work harder knowing they have a large potential payout once you reach your goals.

Stacey Ferreira co-founded MySocialCloud, a technology startup that allows people to store their usernames and passwords for all their online websites for auto-login and share websites with friends easily, during her senior year of high school with her brother, Scott. When she was just 18, she raised a seed round of funding of just under $1 million from Sir Richard Branson and Jerry Murdock.

Check out the hiring for your rockstar panel at everywhereelse.co The Startup Conference, EE14, Early Bird tickets and booths still available.

Founder Spotlight: Ryan Buckley, Co-Founder & COO At Scripted.com

Ryan Buckley is Co-founder and Chief Operating Officer of Scripted.com. Ryan holds an MBA from the MIT Sloan School of Management and an MPP from the Harvard Kennedy School of Government. Still and always a Cal Bear, Ryan graduated from UC Berkeley with degrees in economics and environmental sciences. He likes to dabble in PHP, Python, Ruby, Quickbooks, and whatever else needs to be done at Scripted HQ. Follow him @rbucks.

Who is your hero?

Abraham Lincoln.

What’s the single best piece of business advice that helped shape who you are as an entrepreneur today, and why?

Focus. Early on, in the first iteration of our company, we were building screenwriting software to help screenwriters work their way up in Hollywood. It was a lofty goal. Our first version of the product did everything from writer profiles to contest submissions and screenplay filters for producers.

It was too much. An advisor came down on us and reminded us that on our small budget (we had raised $37,000, which really felt like a lot of money) we couldn’t boil the ocean. Not even close. So we focused on one feature we were most excited about: web-based screenplay editing. Google Docs for screenplays.

That decision allowed us to hit a point where we could pivot off of that business and start Scripted.com. The reminder to focus on one problem has stuck with us, and our investors and new advisors tell us that our focus on the writing vertical is what makes us attractive.

What’s the biggest mistake you ever made in your business, and what did you learn from it that others can learn from too?

My biggest mistake was entering a market where my customers were short-term and broke. In retrospect, the business plan competition results were right: you can’t build a business around amateur screenwriters. Our first business model was having them pay subscriptions to use our product. Then we discovered reality and tried to move to a model where studios pay us to access our 100,000 scripts.

Although studios have much deeper pockets, the sales cycle proved far too long and costly. The next pivot, to sell marketing content (not screenplays) to businesses (not studios) was the business decision that worked out.

Lesson learned: Make sure your customers can afford your product and it’s not too hard to sell to them.

What do you do during the first hour of your business day and why?

I wake up at 7 a.m. and try very hard not to check email. By 7:30 I’m usually on the couch with my wife and watching Morning Joe (a terrific political morning show) with our coffee. Then I’ll either work from the couch for a bit or go straight to the office.

What’s your best financial or cash-flow related tip for entrepreneurs just getting started?

Spend as little as possible so you don’t have to stress about cash on a daily basis. Check your accounts monthly at least and always check your credit card bill for subscriptions you no longer need. Put off paying yourself for as long as possible too. It’ll make you appreciate and respect your business.

Quick: What’s ONE thing you recommend ALL aspiring or current entrepreneurs do right now to take their biz to the next level?

Subscribe to Fortune and Inc. And get a smartphone app to make it easy to read the blogs every day.

What’s your definition of success? How will you know when you’ve finally “succeeded” in your business?

When we become a talent magnet, I’ll know we’ve made it.

The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched #StartupLab , a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.

Startups: Is your PR strategy outdated?

3 Key Startup Jobs To Outsource

(image: leasingnews.org)

If you’re running an early-stage startup, chances are there are some knowledge gaps in your core team. You may be strong on the technical side or a product whiz, but what about financial strategy, administration, HR? Are you prepared to manage the day-to-day of your startup, from recruiting new talent to bookkeeping to financial planning?

If you have a knowledge gap within the ecosystem of your organization, you need to fill it. But your in-house startup team needs to focus on developing your products and service, creating partnerships, and earning revenue. Your internal resources should be focused on your core competencies, not on these side tasks.

So, what should you do? Outsource — to professional consultants or groups.

The best plan is to outsource whatever services you can so as to save on the highest business costs of all — staffing costs — while getting the support you need and the assurance that these functions are being taken care of by professionals.

Specifically, you can outsource the following 3 functions:

1. CFO: If your company has closed a seed round of funding or is earning more than $250K per year, you need a CFO to handle your financial strategy and run your accounting team. Even if you’re not yet funded or earning significant revenue, you may still be in need of CFO services. For example, if you’re in high-growth mode or have a lot of activity or expenses, you definitely need a financial professional to oversee your financials.

Depending on your needs, a consulting CFO may be able to help with financial projections, cash forecasts, operating budgets, financial plans, pricing, reporting, debt management, M&A, equity and debt negotiations and liquidations. Overall, CFOs help you with business planning, providing your business plan with essential rigor. Your business is creating a product or service; finance is not your business. Look for a professional CFO who has experience working with startups.

2. Accountant: If your financial status doesn’t warrant hiring a CFO, you still need financial support; at the very least, you’ll need help with your day-to-day accounting and regulatory compliance. This could mean tracking down the best US or Canadian accounting software deals. On the other hand, outsourcing your bookkeeping to the right firm will give you the support you need for cash management, AP/AR, financial close and taxes.

You can also hire a consulting group to provide accounting support on a project basis. So, whether you need help with audit preparation or generally accepted accounting principles (GAAP), your accounting partner can give your accounting issues the attention they need — so you can focus on other things.

3. Human Resources: Any entrepreneur can attest to the fact that HR can be a total time suck. From recruiting to managing personnel issues, from compensation to benefits, from payroll to employee policies and procedures, human resources management can take over your entire schedule. And HR costs include much more than wages — all HR functions, while non-revenue driving, have an associated cost. Outsourcing your HR functions is definitely a cost as well, but when you calculate it out per employee (and figure on the invaluable savings of staying in compliance) it becomes clear that this is a necessary business cost.

While your company is in its early stages, it’s essential to get support, but only as you need it. To outsource doesn’t mean you just hand over a function and forget about it. You’ll still want to be apprised of all aspects of your startup; hiring the right consulting groups will insure that you stay informed.

Remember, you don’t outsource to make a service disappear; you outsource to reduce your cost structure and keep your internal resources focused on your business. When you outsource necessary functions on an as-needed basis, you can concentrate your internal team efforts where they are most needed: growth. And the companies you hire will help you stay on track as your company grows to the next level.

Need a cofounder, why not try CoFoundersLab.

How Startups Can Identify Their Core Values

While walking a potential investor through my first company’s office, he suddenly stopped to take a few deep breaths. I thought something was wrong until he told me, “I’ve never felt such powerful energy!” As a 21-year-old entrepreneur, I had taken our company culture for granted until that moment.

In the course of building my first and second companies, I learned firsthand that a startup’s culture is built on its founders’ true values. With this in mind, I set out to discover and define my own values as I was finishing up my second year at Stanford Business School and getting ready to start Fig, my third company.

But how do founders identify their personal values? While I cannot provide a universal recipe, I can share three questions that helped me determine my core values, and some of the ways my current team aims to align our culture with our shared values:

When have you felt most alive? Building my first startup during my undergraduate years was a deeply fulfilling life experience. I pinpointed what made the experience so rich by asking “Why?” many times over. Our team, a group of 20-somethings, was on an adventure of self-actualization. Every day, we pushed one another to grow — not just because we wanted to see the startup succeed, but also because we longed to see each team member fulfill his or her potential, professionally and personally. Once I uncovered the root of my fulfillment, I was able to articulate my passion for the value of “Becoming and Achieving” — whether it means developing product design skills to create richer customer experiences or improving my listening skills to strengthen my marriage. At Fig, we reimburse team members when they invest in their own growth and share their learning with the rest of the team.
What behaviors stir up intensely negative reactions in you? During grad school, I examined the wide range of emotions I experienced while listening to speakers and interacting with my classmates. The vast majority of the time, I felt inspired and challenged. There were a few experiences, however, that got under my skin. When speakers or classmates demonstrated airs of arrogance or coldness, I felt frustrated. As I questioned why I had these feelings, I discerned the root of my discomfort: these airs created distance between the members of a community that was usually open and supportive. Meditating on my discomfort helped me understand just how much I value another value, “Cultivating Authentic Community.” To help us connect at at a deeper level, our current team holds weekly emotional check-ins, and alternating bi-weekly team workouts and book discussions.
Are there narratives you hold sacred or value systems you can borrow from? The Torah and The Prince are two texts I found helpful in discovering my values. The Torah speaks to human dignity in conveying that all people are created in the image of their creator. By contrast, The Prince encourages leaders to pursue power by any means necessary. Distinguishing between the perspectives I cherish and those I eschew helped me understand my commitment to a third value, “Affirm Human Worth.” We embrace this at Fig by striving to honor people’s time and avoid instrumental behavior.

While all our values will drive our behavior as leaders, don’t assume all of your personal values should become part of your startup. One of your chief roles as a startup leader is to prioritize and communicate what is most important. Startup coach Dave Kashen encourages founders to “select startup values that enable team members to flourish and the company to win in the marketplace.”

Finally, give yourself and your team members grace for the moments you fall short of the ideals you hold most dear. I miss the mark more often than I would like to admit. Perfect adherence isn’t necessary to create a life-giving and high-performance culture. Your startup culture is strengthened every time team members discuss and help one another better lean into your shared aspirations.

Kevon Saber is the CEO of Fig, a mobile startup focused on personal well-being. Prior to Fig, Kevon was VP of Sales & Marketing at GenPlay Games, a mobile games developer he co-founded which has created fifteen games and $40+ million in consumer revenue. Kevon holds a BS in Finance from Santa Clara University and a MBA from the Stanford Graduate School of Business. Kevon and his family live in the San Francisco Bay Area.

Now check out 1o must read startup tips for young brands.

My Favorite Startup Wisdom Came From Critics

My mentors are not the bite-sized platitude types. And no entrepreneur I know ever actually listened to advice — otherwise, we would all be IP lawyers like our parents wanted us to be.

Sure, we nod in agreement with the advice we get, but only because the advice we get is pretty benign to begin with: hire people who complement your weaknesses, fall in love with the problem you are solving and not the product, get in touch with your customer’s feelings, add cheerful touches of color to your office, etc. I can feel you nodding.

Truly “good” advice, on the other hand, burns like dirt in an open wound. The scar tissue that forms is the armor you need to survive the entrepreneurship battle. What kind of advice is that? It’s what you remember verbatim after all the compliments are forgotten: the criticism.

Listed below, then, are my absolute favorite pieces of “advice” — and how each shaped my career to date:

1. “You know you aren’t good enough, right?” In the Lifetime movie of my life, I have a snappy reply, like, “Move over old man, ‘cause ladies are doin’ it for themselves!” In real life, I was stunned into submission as the advice-giver planted a big wet kiss on my cheek and whispered something about me reminding him of his daughter. Yuck!

But here’s what’s even more shocking: I agree with this criticism. I am not good enough to do a startup on my own. I am not a truly gifted and creative physics savant, but my co-founder and CTO, Robert Kester, is! I am also the type of person who would forget to pay quarterly payroll taxes. Luckily, the lovely Kayla Porche, our Accounts Manager, would never allow any such nonsense, and so our ship runs very smoothly.

I am not good enough in more ways than I can count, but I am very good in the few things that a CEO needs to be good at: I have excellent taste in people and technologies, I have a vision the whole company believes in, I can sell ice to Eskimos, and I am arrogant enough to ignore old dinosaurs who think they are doing me a favor.

2. “You won’t make any money.” Keep this between us friends, but I would totally do this job for free. Today I can earnestly say that my colleagues and I made the world a better place. And we do, in fact, make quite a bit of money — go figure!

On day one, you and your co-founders need to decide exactly when you want to cash in your chips and exit the company. The path you choose needs to fit your personality type as well as the true potential of your company.

Do you want to sell the company in two years for mega-bucks? OK, then you should probably follow the traditional VC route that looks to sell fast and inflated (think force-fed duck for foie gras). Generally, the company will need to have a massive market size and be easily scalable. This rules out most companies.

If you are a young founder, there is a very high chance that you will be pushed aside. Are you OK with that? When you spend your money, will it bring you joy?

Do not forget the joy multiple when considering how much money you want to make. When I go buy a new car, I get the happiness from the car and the extra joy from remembering how I came to afford that car. Unfortunately, I meet too many depressed founders who seem a bit lost. If the money does not bring you long-lasting pride and joy, then it was all for naught.

3. “You’re a b—h.” I was 12 years old when someone close to me first called me the b-word. I am all grown up now, and my response is, “Yes, but I’m a glorious b—h.”

I don’t get this said to my face so much anymore, but I still get that look. If you are confused about what this look is, try an experiment: Disagree with a 40-something-year-old VC about one of their recent investments.

Yes, ladies, being a young female entrepreneur is going to be much less fun for you than your male counterparts. The boys get more dates and the girls get thinly veiled hostility. You will not be liked for your success. But you’re not doing this to be liked, are you? (See: Sheryl Sandberg’s 2010 TED talk.)

Ignore the people trying to bring you down a peg. And do not, not, not give up and become an attorney/consultant/doctor. I am sick of being the only young woman on the entrepreneurship panel. Please join me!

Finding the starting line will be the hardest part. It may take years to form the right company, but you will be successful because you, my friend, are a glorious b—h.

Allison Lami Sawyer is the CEO and co-founder of Rebellion Photonics.

Now Check Out Warner Music Executive Ping Ho Gives Important Advice For Music Startups

Female Founder Spotlight: Jess Butcher CMO & CoFounder Of Blippar

Jess Butcher is the CMO and Co-Founder of Blippar, and chief proponent and evangelist for the new verb “to blipp.” Follow her @jessbutcher.

Who is your hero?

Margaret Thatcher. Like her or loathe her, Britain’s first female prime minister made her way in a man’s world and changed the way we think of women politicians.

What’s the single best piece of business advice that helped shape who you are as an entrepreneur today, and why?

Stop benchmarking yourself against other successful entrepreneurs or business people – it wastes valuable energy! Your personality and circumstances are unique and there is no right or wrong way to grow an innovative business. Yes, learn from others’ experiences and be inspired by them, but also make your own rules and navigate your own path. Trust your gut instinct as much if not more than the numbers, and surround yourself with people who you respect and enjoy working with.

What’s the biggest mistake you ever made in your business, and what did you learn from it that others can learn from too?

I don’t really associate with the word “mistake,” preferring “learning!”

The occasional error of judgement or wrong move can often move your business faster than the right ones. To be honest, I don’t think we’ve made any big errors of judgement — only wasted time and effort that could have been better spent — but you tend only to appreciate that in hindsight, and re-focus accordingly. Knowing when to stop and draw a line under a particular strategy or approach is critical. About-turns are not weak, they’re strong and demonstrate good leadership, but they need to happen quickly and be communicated decisively.

What do you do during the first hour of your business day and why?

A bit of Twitter and industry website browsing first thing on my train commute (to put my head up and check out what’s happening around us), then a good half-hour of writing and rewriting to-do lists and priorities for the day. The sheer number of balls I’m juggling means I’m constantly scribbling down to-do lists. (And I haven’t yet found a to-do app that is as satisfying as my multiple scraps of paper when it comes to drawing a heavy line through a completed item, a big bold star or a screaming, underlined caps item in red!)

What’s your best financial or cash-flow related tip for entrepreneurs just getting started?

Don’t pay yourselves until you have to! That, and hire a good finance director. This isn’t always possible from startup, but having that skill set within your founding team seriously helps. If you’re fortunate enough to have a product or service that you can trade for another, then “in kind” deals can help a lot with cash flow in the early days.

Quick: What’s ONE thing you recommend ALL aspiring or current entrepreneurs do right now to take their biz to the next level?

Possibly a slightly strange one — but if you haven’t already got one, find a good “better half” or at least draw closer to those real friends in your life whose support you’ll need. The life of an entrepreneur is all-consuming, with a poor work-life balance and a roller coaster of highs and lows. Having one personal, special cheerleader who celebrates your highs with you and brings you out of despondency during the lows makes all the difference and keeps you focused and balanced.

What’s your definition of success? How will you know when you’ve finally “succeeded” in your business?

For us, there’s a simple measure of success: when to “blipp” becomes as ubiquitous a verb as googling or tweeting, and as habitual an everyday behavior. Everywhere we go in our daily lives, we will be surrounded by physical images and objects annotated with Blippar ‘b’ instructions, which tell you why each is worth blipping and unlocking for a unique content experience. We will simply look at the world around us through an enhanced Blippar lens — whether via our phone or maybe even hardware we wear — and the world will instantaneously jump to life with additional content experiences.

The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched #StartupLab , a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.

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