3 Missed Opportunities to Improve Customer Satisfaction

The Customer Service Target Market Support Assistance Concept

Businesses must continually work to attract consumers and convert them into happy customers. The business that fails to make a lasting impression is the business that increases its chances of being put on the chopping block. Sometimes that’s figurative and sometimes it’s very literal. Unhappy investors may try to force a sale of the business for lack of sufficient customer growth and venture capitalists may try to encourage  the founders of the business to consider what’s called in the entrepreneurial or startup world “pivoting,” that is, switching directions and going in a new product or service direction, one hopefully more profitable. While conventional means of drawing interest from customers, such as providing good customer service, a knowledgeable technical support team and good deals, are used time and time again, these features aren’t what always keep customers around, or create “stickiness.” There are more surefire ways to improve customer satisfaction that most businesses, no matter what the size, miss on a routine basis.

Here are three missed opportunities to improve overall customer satisfaction.

Frequently Asked Questions

When visitors drop by a website, they may find entire sections on the business’s services and products. For retail sites, there will be information about return policies and tons of product images to seduce visitors into parting with their debit or credit cards and buying some merchandise. What visitors may not find, however, is an FAQ section. Some sites have one, but the vast majority do not. That’s a huge missed opportunity. Here’s why: Everyone in business will agree that listening to the customers is arguably the most paramount way to improve customer satisfaction. What better way to show that a business is really listening to its customers than to post a section where their pertinent questions are addressed. The section is a vehicle for not only demonstrating that the business is listening, but more important, that it’s responding, something that’s even more valued. An FAQ section also enables the business to save time and costs; there’s no need for the support team to field routine questions on products and services if there’s a central location where consumers and customers can have these questions answered.

Credit Card Processing

Today, fewer people are using cash for transactions. Technologies are being put into place to make society as cashless as possible, it seems. Witness Android Pay and Apple Pay and a host of other payment “wallets” that enable customers to buy without ever having to whip out either a greenback or even a piece of plastic for that matter. If a business lacks a way for customers to pay with a debit or credit card, it’s money down the drain. It’s imperative to meet people where they are, not where the business is, so if customers are reaching for debit or credit cards more and more these days, then businesses should be accommodating them with sufficient means to accept both cash and credit cards. In line with that, a business would do well to make sure it works with a good credit card processing company to ensure frictionless transactions and, therefore, a seamless customer experience.

Product Demonstrations

Seeing is believing. There’s no better way to show potential customers what a product or service can do than with an actual demonstration. You see this sometimes online on sites that are trying to sell you some kind of technology product or maybe it’s a course you’re being invited to take. Demos are given in-store, as well. Think of grocery stores like Costco that have become now known for its tasty samples that it provides to customers completely free in the hopes that customers will purchase the item. A demo gives customers valuable hands-on experience, which they may need to make up their minds about whether to buy. Nothing really compares to this sales tool. It should be said though that not every demo is a good demo. The best demos emphasize the benefits to consumers and don’t bombard them with every feature or functionality of the product. Demos that fail to connect with potential customers’ real needs won’t produce sales.


There may be countless ways for businesses to attract potential customers. However, there are fundamental ways that they miss out on opportunities that could produce meaningful connections with consumers. Employing an FAQ section on its website shows the public that the business is listening and responding to them. By accepting other forms of payment beyond cash, and more specifically, by accepting credit cards, a business can significantly increase its sales opportunities. Sales can be further enhanced by using strategic demos to help eliminate any concerns that the public may have about the product being offered.

Become The Most Confident In Your Business Environment


Business environments usually run on their own terms. The social dynamics in the office or place of work and the responsibilities which must be carried out all contribute to a culture which can either make or break the best business hopefuls. However, if you’re involved in any culture at all, getting to the top may not be as difficult or as easy as you’d originally predict. Every person must chart a path to their successful career themselves. However, applying many tips and tricks can help imbue your business arsenal with the tools it deserves. Doing so will also increase your confidence, and that will provide the fuel for all of your other business insights when trying to apply them in the real world.

Sharpening and cultivating your confidence is no superfluous matter in the business environment. Doing so can give you an incredible grounding to follow your dreams, make those business connections you truly need, but most importantly helping you enjoy your career in relative peace. Being confident helps you manage stress better. It also helps you create more of a lasting impact with the operational objectives you may have set for yourself in the first place.

Become An Effortless Communicator

Communication is key when it comes to forthrightly expressing your ideas and making them seem attractive or interesting. Make sure that you’re effective in your speech, able to convey points across using the least amount of superfluous phrasing. If you’re speaking a language unfamiliar to you, check out the best language coaching website and continue to learn the parameters of its ruleset the best you can. Also, be sure to go out of your way to expose yourself to social situations which you may feel uncomfortable in. This will all inform your ability to take those risks and present your ideas in places which may not be so welcoming to new insight.


There is no way around hard work. This is the central tenet of living life well. Constantly refine and expand your knowledge about the area you’re involved in from a variety of sources – documentaries, books, podcasts and academic journals. Also be sure to read around your subject and attempt to provide yourself with this knowledge in an expanded capacity. You never know when a little tidbit of knowledge, or the study of a business case can provide you with that little extra piece of insight you truly need for the success you crave.

Take Risks

Calm seas never make skilled sailors. For this reason, taking risks and overcoming your biggest business fears can help you really identify what works on a much more significant level than someone averse to these kind of pursuits. You will fail, and potentially fail often in some of your goals, but what you’ll take from the experience is often of more value than what you put in. Over time, you will become a better, more sculpted and happier business leader capable of navigating the world of business better.

Dos & Don’ts Of Starting A Healthcare Business


Business experts will tell you to start a business in a growing industry. This brings us onto the topic of today’s article; starting a business in the healthcare industry. It may be an industry that’s been around for ages, but healthcare is certainly growing by the day.

A lot of the most successful businesses in the world operate in this industry, which makes it a great option for you. However, there are certain things you should and shouldn’t do when starting a healthcare business. Have a read of these points to find out more:

Do Everything You Can To Put The Customer First

Customer service is of paramount importance in the healthcare industry. If someone feels they haven’t been serviced well, then they can leave your business and never return. More often than not, they’ll write an angry review too. Plus, in some healthcare businesses, you may be held accountable for poor customer service, so bear that in mind too. Put your customers above everything else as they’re the most important aspect of your business.

Don’t Hire Under Qualified Staff

There are some business ideas where you can get away with hiring under-qualified staff. A typical office business where you need some admin staff, or maybe a retail store where you require retail workers. But, a healthcare business isn’t the place for under-qualified staff, even in the admin department. Your staff will have big responsibilities and may have to handle sensitive customer information. Make sure they’re experienced and qualified so they can handle all the tasks and keep your business running.

Do Your Market Research

Research is everything when starting a healthcare business. No matter what you’re selling, you have to understand the market for your product/service. This means look at real world data to figure out what the demands are and how much your product/service might be worth, etc. Not only that, but the research helps you market your product/services better too. You get to know your target market, which makes it easier to devise a strategy.

Don’t Make It Inaccessible

Healthcare is a very serious thing, and you have to look at things with half a business hat on, and half a human hat on. It’s not advisable to start a healthcare business that’s inaccessible to large groups of people. What this means is that lots of people can’t use your business, mainly because it’s too expensive and you don’t offer alternative payment options or insurance coverage. Healthcare should be accessible, and your business will gain more customers if it is.

Pay attention to everything in this article as it will help you start a successful healthcare business. Regardless of what you sell, all the points are highly relevant. As mentioned at the start, it’s a great industry to get into, but only if you do things properly. There’s a lot of competition about too as everyone knows the profits are here. Use this advice, and things will move in the right direction for you.

The Little Things That Lead To Big Customer Satisfaction


As a startup; your primary concern should be your customers, and attracting potential new patrons along the way. With so much competition out there; it’s vital that you do all you can to stand out from the rest so that you can make an impact on the market, and become an appealing option for consumers. As a fresh, new business; you likely have strength in your brand identity, and beginning to build followers across your social media. Therefore, you now need to focus on those little extras that make all the difference to the customer experience with your company, and ensure you get return consumers who’d happily recommend you to others.

Set yourself apart from the average high street store; people have seen it all before and know what to expect. You need to make sure that you’re giving people what they want from a business, and exceed expectations whenever possible. The following are some ideas and tips for those who want to give their startup a boost and need a helping hand in the process.

Ensure Everything Is Straightforward

The easier the experience your visitors have when they shop with you, the more they’ll appreciate it, and will return to invest in your brand. Therefore, you need to keep on top of all the processes that customers have to complete when shopping in person, or online in your store. Take a look at sites like merchants.services to ensure that you have the best merchant service for your brand, and your patrons can pay on their credit or debit card with ease.

Keep your contact details clear and present at all times; people will become aggravated if it’s a challenge to get in touch, so ensure it’s a simple process. Whatever the call to actions are within your website; they need to be straightforward and quick to complete. A frustrated visitor won’t hesitate to leave your site and shop elsewhere if they find things difficult, so bear that in mind.

Excel in Customer Care And Service

If your contact details are clear, and customers can contact you with ease; you’ll need to impress them once you hear from them. Go above and beyond to assist, advise, and help each patron, and make sure they understand how much you value their custom and investment. Many people communicate through social media; so stay true to your friendly demeanor, and engage with questions, answers, and responses on each of your platforms. Take a look at sites like altitude.com and discover what people expect from brands through social media. You want to be an approachable, people-led startup, so make sure you keep the conversation going and focus on service and care.

Surprise With Deals And Offers

There’s nothing more tempting than a great deal or special offer to tempt new and existing customers through your virtual door. Therefore, you need to figure out some feasible marketing tactics for your startup and implement surprising and fresh ideas on a regular basis. Keep impressing your consumers with the little things for customer loyalty and growth in your brand.

Surviving As A Freelancer


Quitting your day job and setting yourself up as a freelancer is deceptively easy. In fact, you have to wonder if many people would consider this as a viable income option if they new how difficult it was to make a living as a freelancer compared to the ease of setting it up. Newbie freelancers soon learn the pitfalls of not having a steady job. If you don’t secure any work, you don’t get paid. If you take a sick day or go on holiday, you don’t get paid. If you don’t earn enough to pay all your expenses each month, you’re in serious trouble. That said, nobody would be a freelancer at all if the hard work didn’t eventually pay off. It’s just a matter of surviving the transition, so here are a few survival tips to get you through your first year.

Understand that you are a business

All businesses have brands, the employees dress appropriately, and there are always deadlines to be met. It should be no different when you’re a freelancer. Although it might be tempting to burn all your work outfits and just go about your business in your pajamas, this will kill your motivation and productivity dead. No one wants to hire someone who works in their pajamas, because they give them impression that they don’t take their job seriously. As a freelancer, you are a business, and only you represent your brand. Set yourself some work hours, get dressed, and don’t stop working until office hours are over.

You need protection

When you first become a freelancer, you’ll sign a lot of contracts with new clients; these are designed to protect your client’s interests, but as you are your own business, you also need protection in case a client forgets to pay you for your work. Therefore, there are two things you need to protect your fledgling business (i.e. yourself); you need a PI insurance quote and a lawyer. PI or Professional Indemnity insurance protects you when a client accuses you of providing inadequate services or designs; it covers the legal costs and expenses in defending the claim, as well as compensation payable to your client to rectify the mistake. A lawyer will not only defend you from these accusations, but they can also read over contracts before you sign them, and chase clients who don’t pay you for completed work.

You won’t be an overnight millionaire

The truth is, you might start losing a lot of money before you start making money, which is why it’s best not to quit your day job until you’re sure you have a sizeable safety net in place. It will take a lot of time and marketing of your services before you’ve secured enough clients to earn your previous annual salary. If you’re lucky, eventually you could be earning more than ever, or at least you’ll earn a decent income with fewer hours.

Starting A Business Can Be Scary. But Don’t Feel Alone!


In 2010, there were 27.9 million registered small businesses in the US. With 18,500 of them having 500 employees or more. Since then an up to date consensus hasn’t been performed, as they’re usually done over an 8 year period. But if that figure isn’t enough to make you nervous, then we don’t know what will. It may seem like, that with so many companies around yours won’t make it. But with a little help from the right people, and a lot of patience, you’ll be a successful part of that figure before you know it. Here are some people to call on the help you make your way in the business world.

Finance is a scary part of business. A few wrong calculations here and there, and before you know it you’re making a loss. This is why so many companies choose to hire finance manager and accountants. Trying to figure them out on your own is just too much, especially when you have other areas to focus on. They can benchmark you against competitors, and show you where you’re doing well and where you need to tighten the reigns. In times of need, a good finance manager will suggest a short term loan from companies like businesslineof.credit to help you through. Rather than you taking out a loan much too big, they’ll be able to tell you just the right amount to borrow.

As silly as this may sound. Other business owners are perfect to help you feel less alone. Most smaller companies will have a lot of time for people trying to make their way in the world of business. Find one you can confide in, and see if they can offer any helpful advice as to how they got to where they are. They’ll be able to share inside tips and knowledge that nobody else would be able to give. They can also help point out the mistakes they made so you can avoid them.

Talk to family or friends. Although they probably won’t be able to offer you much practical advice, it’s nice to talk to someone who can just be there to listen. There are so many stresses and strains of business, it can be easy to forget you are human, and do need an outlet from time to time. Don’t be afraid to let you hair down now and again and leave business in the office. As hard as this may be, it’s a great way of relieving stress, and coming into work with a fresh face is always better for business.

A simple way of not feeling alone, is remembering you’re not. Whilst working your way up is a scary process, you’re not the only one doing it. Up and down the country people are tirelessly working away, and panicking that they won’t be successful. You will all be a little fish in a big pond to begin with. So you’ve got to remember to relax, go with the flow, and enjoy watching your business grow.

Can Using an Auction House be Beneficial for Start-ups?


Auction houses hold many benefits for individuals and big businesses seeking to buy and sell property through this method. The main one of these for those looking to buy is the opportunity to get an absolute bargain, while for sellers it can be a quick way to sell a property. For start-ups, going to an auction house such as through Allsop can be beneficial in many ways, though for certain companies there may be one or two drawbacks as well.

Advantages – Great Value Options

Undoubtedly the main reason many will turn to an auction house is to find a bargain. This can help start-ups looking for affordable property, rather than being lumped with expensive rental or ownership costs. There is also no fixed asking price, which means buyers can secure a property for a lower amount than you would usually have to pay. Plus, once you have made the highest bid there is no chance for it to be remarketed or the seller to accept other offers.

Investment Opportunities

Buying a property at auction doesn’t mean it has to remain your business’ headquarters forever. It could be a temporary base bought for a low price as a business hold up and then sold later on for a profit. This provides your start-up not only with a place to work from but also a good investment. Compared to many other investments, the property market is one which has retained and grown in value, so can be seen as a more stable investment than the likes of shares, currency and others.


It can be a lengthy process finding, buying or renting office space or a building to use for your business. There are few quicker ways to do this than through an auction, whereby you can be completing on your purchase within 28 days of the hammer falling. The same is true for any businesses hoping to sell property, as the buyer is committed so that the sale becomes as immediate as possible.


Risk Factor

There is always going to be some element of risk involved with using an auction house to purchase property. You can easily go to one, two, three or more and not find anything that meets your needs. Sometimes it may seem like there is a bargain available but the property could either have hidden issues (such as large repair costs), be in an undesirable location or other factors. Still, it can be worth the risk if you unearth a real bargain.


It’s great that the process is so fast, but it does mean that you can rush into things. Once the hammer falls you have an obligation to buy the property. With plenty of research (an auction house should provide all the relevant documents before the auction) then you shouldn’t end up surprised by your purchase. However, elements such as a low price and the competitive environment can encourage some to bid, win and take on the obligations for properties they otherwise do not need.

An auction house can be a great place for start-ups to find a bargain on any property for their usage or as an investment, but it is important to remain careful and aware of any risks.

3 Keys for Running a Cohesive Global Business Team in a Virtual Work Environment


Virtual collaboration has become a pillar of today’s workplace, often involving workforces that extend across international borders. The number of companies that use an entirely virtual business model grew from 26 in 2014 to 125 in 2016, the latest FlexJobs annual update reveals. Organizations with multinational operations are over twice as likely as U.S.-based operations to use virtual teams, SHRM reports.

But managing a transnational workforce can be challenging. Approximately half of companies that use virtual teams find team building and managing time differences can be obstacles, SHRM’s research shows. The majority of virtual teams struggle to meet their goals and satisfy their clients due to difficulties with virtual communication and collaboration technology, Harvard Business Review says.

Fortunately, there are some steps you can take to address these issues. Here are three strategies you can implement to help make your global business team run more smoothly in a virtual workplace environment.

Use Telepresence Tools to Promote Face-to-Face Interaction

Lack of face-to-face interaction is one of the biggest challenges for managing virtual teams. Interacting with managers and coworkers exclusively on a computer or smartphone can discourage worker engagement. Employees who work only remotely have the lowest engagement rates with their jobs, a Gallup poll found.

You can compensate for lack of physical presence by using virtual office tools to make your workers feel closer to your company. Unified communications solutions that include video chat and web conferencing capability allow your workers to see each other as well as share visual aids so that everyone is looking at the same thing. Schedule regular video meetings to make face-to-face interaction part of your workplace routine.

Take Steps to Bridge Time Differences

Another major obstacle for global virtual teams is dealing with time zone differences. When your managers and workers are operating on schedules eight or 12 or more hours apart, keeping projects on time and meeting deadlines can be a hurdle.

To get your workforce on the same page chronologically, let employees know your expectations before you hire them. Establish what work hours are, and use time tracking tools to log billable hours if needed. In some cases, team members in one or both locations may need to shift schedules. If your team can’t be on the same schedule, one way to handle this is to have periodic five-minute check-ins at a time when parties on both ends of the conversation can be present.

Build Trust With Virtual Team Building Exercises

Reduced face-to-face interaction makes building trust a challenge in a virtual work environment. The lack of physical presence makes it vital to take proactive steps to promote trust between workers, managers and coworkers.

Allowing team members opportunities to socialize remotely can help build trust. Holding periodic meetings to share personal updates, creating online discussion groups and sending group emails are a few ways to do this. Encouraging team members to play each other in online games is another strategy. Another idea is having virtual coffee meetings where each team member goes to their local coffee shop before logging in for a group video conversation.

How to Avoid Common Warehouse Layout Mistakes


A warehouse layout can make or break your company’s productivity. Don’t limit your business potential with a poor layout. You must proactively look for ways to tweak, alter or completely transform a warehouse or distribution facility. As a result, you can utilize space, increase productivity, and reduce overhead costs. Find out how to avoid common warehouse layout mistakes.

Failing to Plan for Potential Growth

Every business must plan for progression, no matter how large or small the enterprise. You must therefore design a warehouse or distribution facility that can accommodate future growth; otherwise, you will fail to grow your services, customer base and profit margin. You must also look beyond extra space for business inventory, and ensure you have adequate space for aisles, equipment parking, work cells and employee areas.

Not Mapping Processes to a Facility Layout

It is vital to map both existing and future processes to effectively manage operations. A process map will determine internal productivity and customer satisfaction. You must therefore base conveyors, picking equipment, racking, shelving, and work cells on a process map. For instance, a warehouse that provides stock to a manufacturing business must ensure all raw materials and product packaging is located near the production area. This will improve business efficiency, which will ensure the floor demands are met on schedule, which will improve customer satisfaction and boost your reputation.

You must identify your business goals to successfully map processes. For instance, do you want to create a leaner operation? Maximize warehouse storage? Reduce labor costs for picking, packing, and shipping? Improve stock access? Identifying the business needs will determine the layout of a distribution or warehouse facility.

An Inability to Match Locations to Functions

Boost efficiency by matching a location to the business functions; otherwise, you might experience an improper workflow. Every fast-faced warehouse or distribution facility must therefore plan for both current and future functions, so they can find a space that matches their current and prospective business needs.

Not only must you consider internal operations, you must review areas for returned goods to be processed, and ensure you have adequate space for high-security inventory. If you fail to consider function, you may soon struggle with your layout, which can result in a lack of productivity, poor organization, and customer dissatisfaction.

Failing to Create Efficient Pick Paths

Unfortunately, warehouse pickers often burden the blame for a pick rate failure. Yet, they are often not the ones at fault. A failure to plan pick paths between a bin/shelf location could be the weak link in your warehouse operations, and not the order pickers’ skill (or lack of it).

An efficient pick path should start from the picking area and finish at the shipping area, which will improve workflow and order efficiency. You must therefore view a pick path as a priority when designing a warehouse layout. We therefore recommend sketching a pick path to ensure the operations work around the picking process, and not the other way around.

Connecting With Customers: Engaging Your Content Readers With Consumer Loyalty


When your business is a blog or on an online publication, you may often find it difficult to execute some of the more common elements of economics in your operations. You may be great at content writing and promoting your content, but you may not really know how to best engage your readers for a better impact on business. Aside from starting to see your readers or followers as your customers, there are ways that you can work to engage them more, and improve your operations overall. So let’s take a look at how you can connect with your customers, encourage consumer loyalty, and boost your business.

Ask What They Want

Before you start anything, you’re going to need to conduct some research. It’s one thing to assume what your customers will want, but it’s better to just ask them. Yes, you can use your analytics to find out what they’re reading the most, and what kind of content they like, but you will also gain great insights if you just speak to your customers. Whether you do this on social media, or via a questionnaire, finding out what content they want will definitely improve your engagement levels – especially when you go on to produce their asked for posts.

Provide Freebies

Another thing you can do is offer freebies. There’s a lot of research out there that supports the provision of free content to your readers, and it speaks for itself. But free stuff is also a great reward for your loyal readers. Whether it’s an ebook, or even a gift, you should find that if you’re able to offer an added bonus, your customer loyalty and engagement will increase.

Ask For Referrals

Ever been asked to recommend a friend? Whether it’s to a restaurant or an online store, referral programs are often a great way to get new business. When you offer a reward to your readers to refer their friends, not only are you keeping your customers sweet and ensuring that they stay loyal, but you’ll also access a new range of customers. And because they’ve been referred by one of your existing users, it’s highly likely that they’ll be an engaged audience too.

Offer A Trial Of New Products

Next, you could think about offering your existing customers a trial. There are so many options for building customer loyalty like these, http://salespromotions.org/consumer-oriented-sales-promotion-builds-customer-loyalty-and-sales/, and free trials are just one of them. Some people offer to new customers, but you will often engage your readers more by offering to existing customers. With free perks, they’re more likely to stay loyal.

Give Them Discounts

And finally, you should definitely think about giving them discounts on any purchasable products that you have. Because everyone loves a discount. When you launch a new product, why not send out discount codes to your existing readers. They will feel special for the time and attention you give to them, keeping them ever loyal and engaged.

Business Beginnings Are About More Than Just An Idea


The idea is the bright spark that creates an opportunity to capitalize on. Finding the right idea is like catching lightning in a bottle. But if you don’t know what to do with it, it can zap you instead. Here, we’re going to look at four major points of a business’s beginnings and how to make sure that you’re using them to the right effect.


The overall goal of a business might be simple enough. You want to provide a product or a service to a market and profit from it. But that’s a nebulous goal that’s ever shifting. Right from the start, you need to identify the goals you need to aim for straight away. How many customers, how much revenue, what tactics you take to build the brand, how you carry out and streamline processes in the business. Create a strategic plan that lays out not only what you want, but the key performance indicators that you can use to measure your progress in getting there.


When we talk about choosing a location for a business, we’re talking about many things as thebalance.com shows. We’re talking about proximity and visibility to the consumers. We’re also talking competition and whether you can find a space with a target market large enough to either grab on your own or to be able to get a share that can keep you profitable. It’s also worth considering local and state considerations and regulations that can affect how you do business and how much profit you stand to make.


It’s easy to go for the simplest structure of a sole proprietorship when you start off with just yourself and maybe one or two employees. Structure choices need to take into account a few other things, however. For instance, if you plan on growing the business and you don’t want to be personally accountable for decisions that employees might make in the future or you want to keep personal and business finances separate, it might be worth looking at howtostartanllc.org. The structure of your business will change how it deals with tax, liability, ownership, and potentially selling the business, so it’s not a decision to be made lightly.


Businesses often face their toughest financial challenges right at the get go. Beyond your initial loan, you have to have a strict financial plan on how much you need to earn in income to be viable and where you’re going to invest your money. But you also have to consider how you’re going to finance the business costs until you get to the point of business growth. The use of credit, debt management plans, and potential cost reductions all need to be in the plan from the very beginning.

As you go on, you will face your own challenges and decisions that shape the course of the business as it grows. But firm feet on the starting line are going to give you a much better chance of coping well with those questions.

How To Regain Your Credibility In The Workplace In 3 Simple Steps


It’s all too easy to become lazy at work, and before you know it, you can find yourself part of the untrustworthy employees of the company. It doesn’t need to be said, but being unreliable can lead to dismissal, demotions, and even falling out with colleagues at work. Luckily, there are ways that you can regain your credibility in the workplace, and here’s how.


This is a bit of an obvious one, but many people tend to think that being a few minutes late to work won’t make any difference. Even though you may be able to catch up easily on the few minutes of lost work, your credibility with your boss, superiors and fellow colleagues will go down. Make sure you’re at work at least five minutes before you’re due to start. This will give you time to put your belongings away and be ready to start you working day on time. If you really want to show enthusiasm, why not turn up a little earlier than that and begin work early. This will show your boss and colleagues that you’ve turned over a new leaf and you can now begin to rebuild your trust with them.

Punctuality within your work is key too. Sometimes, missing your deadlines is unavoidable. If you realise this is going to happen, let your superior know so that they don’t think that you’re avoiding doing the task at hand. Of course, whenever possible try to get your work in before the deadline approaches.


Just like when you were at school, your behavior in the workplace is important to keep an eye on too. Insubordination in the workplace is never taken lightly, so make sure that you’re adhering to the rules your employer has laid out at all times. For example, swearing in the workplace should never happen, even if you’re comfortable with the people that you work with, or they do it too. If a customer, or a member of management hears bad language, or even discussion that shouldn’t be taking place at work, it could lead to disciplinary action against you.

If you’ve been doing this in the past, then make a conscious effort to stop any bad behavior within your workplace, and make sure that you’re concentrating on the job at hand. It won’t go unnoticed.


Improving your standards of work is another great way to regain your credibility at work. You could make sure that the work you’re doing isn’t rushed and to the best of your abilities, or you could take on extra work. Training further in your job will also show your employer that you’re enthusiastic about your job and that you’d like to take your career further within the company.

If you don’t wear a uniform to work, change up your dress sense to something smarter to show yourself as a true working professional.

Following these three simple steps will help you regain your credibility at work, and may even help you get onto the right track for an eventual promotion. Try them today!

Why Developing the Infrastructure of Your Start Up is Essential


To attract high quality staff members and even higher quality clients, it is vital that your business has a good infrastructure. A lot of this revolves around your premises and the selection and design of your space. In this post, we’ll take a look at how you can develop the infrastructure of your start-up and what kind of difference this can make to your business.

Assuring Safety

When it comes to space design, safety should be your number one concern. After all, your employees and customers can only be productive or at ease in a safe environment.

This means that when you’re planning and developing your office space, you should prioritize safety above all else. This may mean compromising slightly on design or price, but you have to use safe form of insulation, cladding and ensure you meet the necessary fire safety standards.

Doing so could be simpler than you think. Before you’re tied into a quote from a builder, ensure you check out online retailers such as Insulation Giant. This way you won’t compromise on safety, but won’t pay over the odds, either.

The Importance of Professionalism

Once you’ve emphasized safety in your design, you need to begin to think about aesthetics and the overall “feel” of your premises. Many start-ups fail to match up to more established brands because they still feel small and inexperienced.

However, with the correct plans and design, you can safeguard against this feeling, creating an impression of professionalism no matter how small your business may be. Some of the world’s greatest companies have a much smaller physical presence than you’d expect, the key is to maximize your image to leverage against this.

For example, when Facebook purchased Instagram for $1bn, Instagram only had 13 employees. If you can create the correct mage and brand, you can be highly successful even as a small outfit.

Ensuring the Office is Well Lit

As well as being a professional space, your space should be inspiring. Part of this involves ensuring that your office is correctly lit. Bright, light spaces can be inspiring for your employees, can be inviting for your potential customers and can showcase your products at their very best.

So, when designing your office space, pay close attention to lighting plans. Consider not only where you need lighting, but what type of lighting you require. Softer lighting, natural lighting and harsh lighting are all good options for various applications. So, research and consider which suits your requirements.

Focusing on Sustainability

Finally, when you’re planning your infrastructure, consider the impact that sustainability can have on your company. This is something that many companies are now looking to consider; particularly how they can conserve water and energy as well as lowering their carbon footprint.

Customers are now more eco-conscious than they ever have been previously, and many are looking for sustainable companies that match their own preferences. Make sure you fulfil these criteria and then publicise it widely to ensure that customers know.

To conclude, infrastructure is vital for the success to your start up, so place a focus on safety, professionalism, lighting and sustainability to ensure a top quality environment.

Business Needs: Make sure your company cars’ are safe to drive


If you run a company or business that offers company car leases to your employees, it is vitally important the cars your staff are driving are safe and road legal.

Making sure your business has performed a car check before putting them through your business for staff to run is not only important but a legal requirement.

Hidden Past

Does the business car you are looking to lease to your staff have a hidden past? One in three used cars on the market has something to hide, from an insurance write-off, to a mileage discrepancy.

One in four cars checked by HPI Check has an active finance agreement or loan against it, and more than 53 cars per day are identified as stolen. A quarter of used cars have had their numbers plate changed, and there are also 200,000 stolen logbooks in circulation in the UK.

So before you spend potentially thousands of pounds on a company car you need to do the appropriate checks to make sure you don’t end up with an unreliable car with questionable usage history that is potentially endangering your staff.

Get a car check

So before start the payment process of a used car to lease to your staff, you need to get it checked, but not all car history checks are created equally. The HPI Check is a fully comprehensive car history check, arming you with vital information about the car you want to buy, to protect you from motoring scams and fraud

HPI uses cutting edge technology to make sure you get accurate and up-to-date information. They are so confident in the accuracy of their data that they back it with a £30,000 guarantee.  They have a dedicated team of experts available 7 days a week to take your call.

How it works

Simply enter the registration number of the car or cars you are inquiring about into HPI’s vehicle checker and they will instantly send you a report of the cars, letting you know that car’s safety information and recall history.

In a typical year more than 1 million cars are affected by a recall, so it is very important that you check the recall history of you car with HPI’s simple online check.

Beware of imitation car checker services that claim to offer car checks for free. Any other company offering a free HPI Check will not be providing you with the genuine article.